MICHELLE DOUGHTY
Springfield,Missouri
Summary
Experienced Overnight Team Lead with 15+ years of expertise in planning, leadership, and communication. Proven track record of driving efficient and productive results through effective employee monitoring, training, and motivation. Skilled in developing and managing strong teams through proactive training and issue management. Exceptional multitasking ability with a focus on maximizing productivity.
Overview
10
10
years of professional experience
Work History
Overnight Team Lead
Wal-Mart Neighborhood Market
Springfield , MO
2024.01 - Current
- Optimized group productivity by effectively delegating daily tasks to team members
- Ensure adherence to schedules for successful completion of tasks
- Spearheaded positive interactions among employees through communication and proactive training and development coaching.
- Incorporated improvements into operations to enhance overall efficiency
- Enacted enhancement of retention rates through the implementation of policies, procedures, and process improvement initiatives
- Assisted in orienting new hires towards company-specific protocols related to handling stocks and bins
- Developed processes to streamline workflow resulting in increased productivity
Food & Consumables Academy Trainer
Wal-Mart Neighborhood Market
Springfield , MO
2023.06 - 2024.01
- Executed daily workload and processes, adhering to One Best Way (OBW) standards and procedures; actively participated in team meetings to understand daily and weekly objectives; effectively communicated with team lead and Co-Managers to prioritize tasks
- Managed top stock and break pack sorting, while ensuring efficient operation of the HVDC truck and consistent stocking of RDC GM products.
- Completed price changes, set MODs, and features.
- Covered breaks, lunches, and busy times on the FE.
- Helped to close FE when needed.
- Aided in covering OPD duties and management tasks
Online Grocery Team Associate|Frontend SCO Team Associate
Wal-Mart Neighborhood Market
Springfield , MO
2023.01 - 2023.06
- Delivered exceptional customer service by promptly greeting and addressing customer needs
- Helping to do carry-outs when needed.
- Counted back change to customers to maintain cash controls
- Processed customer transactions with precision by verifying check amounts before issuing refunds
- At SCO, excellent customer service was provided by greeting and assisting customers during the checkout process.
- Ensured efficient error resolution and checkout by quickly addressing errors and verifying items.
- Ensured a neat and clutter-free work environment for optimum productivity
- Processed returns, cashed checks, and loaded cards on the service desk.
- Supported floor activities based on company needs
- Contributed to the smooth functioning of the store by helping with tasks like stocking shelves, executing price changes, and coverage in OPD.
- Actively promoted department services and offerings to drive new business revenue, while also responding to customer inquiries, facilitating service registrations, and gathering valuable feedback on the online shopping experience.
- Reviewed, prepared, and packaged customer orders while ensuring accuracy prior to pick up
- Performed routine temperature checks using the SPARK system in designated areas.
- Facilitated efficient delivery by dispatching orders promptly to drivers and customers.
- Assisted in resolving customer and driver delivery concerns
- Supported business operations by providing timely assistance in various areas such as freight management for dairy, meat, and produce, GM shelf stocking, and top stock handling.
Auditor/Accounts Payable & Receiving/ Fuel Management
Rapid Robert's Corp
Springfield , MO
2020.08 - 2022.06
- Performed quality control measures for reviewing and processing invoices in the Accounts Payable/Receivable department.
- Executed assigned Clerical and Administrative duties
- Maintained up-to-date vendor accounts.
- Monitored and recorded fuel quantities
- Ensured accuracy of all recorded accounts
- Tracked remittances (credit cards, fuel cards, & EBT) were correctly paid.
Assistant Store Manager in Training
Walgreens
Tahlequah , OK
2018.06 - 2019.06
- Supervised a team of customer service associates and designated hitters.
- Oversaw the front-end operations of the store, while also offering strategic insights for enhancing pharmacy and retail store performance.
- Contributed to the overall success of the store by providing support to the Store Manager in achieving organizational goals.
- Ensured seamless operations by overseeing all store activities in the absence of the Store Manager.
- Maintained proper store merchandising and safeguarded store assets to enhance sales and profitability.
- In order to achieve company deliverables, led direct reports to engage with their responsibilities and collectively strive towards it.
- Managed a team responsible for overseeing the spring and fall cosmetic updates across the entire district.
- Participated in conversations.
- Aided in the remodeling of Rite Aid and played a key role in training the staff according to Walgreen's policy.
Training Store Manager
Dollar General & Dollar General Produce
2014.06 - 2018.06
- Provided exceptional customer service by greeting and assisting customers, as well as addressing inquiries and resolving complaints.
- Oversaw employees engaged in sales, inventory management, cash receipt reconciliation and customer satisfaction
- Monitored sales activities for customer satisfaction and quality products
- Managed inventory levels by monitoring stock and replenishing when below set levels
- Formulated pricing and policies for merchandise based on profitability requirements.
- Responsible for managing the hiring, training, and evaluation of sales and marketing personnel. Made decisions regarding employee promotion or termination.
- Verified correct pricing, displays, and functionality of merchandise.
- Developed efficient work schedules while accurately recording employee attendance using comprehensive tracking systems.
- Overseeing the operations of Perishable Departments involving various product categories like produce, meat (fresh and packaged), dairy etc.
- Managed inventory, merchandise display, and customer service to optimize department performance.
Education
Bachelor - Business Operations focus on Project Management
Southern New Hampshire University
Manchester, NH09.2024
Skills
- Strong leadership
- Team motivation
- Scheduling expertise
- Employee engagement
- Technical knowledge
- Project Planning
- Retail Inventory Management
- Operations Management
- Supply Ordering
- Audit Support
- Vendor Relationship Management
- Bank Reconciliation
- Purchase Order Management
- Accounts Payable
- Vendor invoicing
- Cash Flow Management
Languages
French
Limited
Timeline
Overnight Team Lead
Wal-Mart Neighborhood Market
2024.01 - Current
Food & Consumables Academy Trainer
Wal-Mart Neighborhood Market
2023.06 - 2024.01
Online Grocery Team Associate|Frontend SCO Team Associate
Wal-Mart Neighborhood Market
2023.01 - 2023.06
Auditor/Accounts Payable & Receiving/ Fuel Management
Rapid Robert's Corp
2020.08 - 2022.06
Assistant Store Manager in Training
Walgreens
2018.06 - 2019.06
Training Store Manager
Dollar General & Dollar General Produce
2014.06 - 2018.06
Bachelor - Business Operations focus on Project Management
Southern New Hampshire University
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