MICHELLE DOUGLAS

• Serves as human resources business partner to specific department or geographical area of 1000+ employees in support of company’s objective.

• Provides technical expertise across numerous employment policy related issues according to relevant laws, regulations, and company policy.

• Conducts investigations related to EEO complaints and other employment issues by interviewing relevant part parties and reporting recommendations.

• Provides testimony in depositions, hearings, or court proceedings, when necessary.

• Meets with employees and management in the field or at their workspace to identify employee issues or needs.

• Provides training on relevant laws and policies and explains corporate changes to polices.

• Supports management and leadership hiring by vetting application packets, qualifying candidates, and serving on interview panels.

• Maintains confidentiality of employee and management information according to relevant laws and policies.

• Provides guidance and direction to human resources representatives.

• Improved company culture by organizing team-building events and promoting open communication channels.
• Created positive work environment by addressing employee concerns promptly and professionally.
• Conducts benefits orientations to ensure employees were informed of all available benefits.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 200+ fleet vehicles.
• Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Trained new dispatchers on company protocols, contributing to well-prepared team of professionals.