Michelle Douglas
Birmingham,AL
Summary
Dependable ,reliable work very well with associates multi task love people.
Overview
4
4
years of professional experience
Work History
Dispatcher Clerk
Exel Logistics
07.2006 - 08.2009
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Played an instrumental role in emergency situations requiring coordinated efforts from multiple departments.
- Fostered positive working relationships among team members by promoting open communication and collaboration.
- Increased accuracy of resource allocation through diligent monitoring and updating of inventory records.
- Enhanced communication efficiency by implementing a streamlined dispatching process.
- Assisted in budget planning efforts, analyzing expenditures related to staffing needs, equipment purchases, and other resources required for effective dispatching operations.
- Developed contingency plans for unexpected disruptions in service delivery or personnel availability. Releasing orders for warehouse workers too pick and pack out for inbound and outbound drivers.
Shipping and Receiving Clerk
Petco Distribution Center
09.2005 - 04.2006
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Reviewed order data to verify transactions and shipping dates.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
Pharmaceutical - Pharmacist Technician
Naperville Pharmacy School
Naperville, IL08.2000
High School Diploma - Science Education
George Henry Corliss
Chicago, IL08.1982
Skills
- Dispatch software
- Route Planning
- Scheduling Coordination
- Prioritization
- Customer Relations
- Data Entry
- Dispatching procedures
Timeline
Dispatcher Clerk
Exel Logistics
07.2006 - 08.2009
Shipping and Receiving Clerk
Petco Distribution Center
09.2005 - 04.2006
Pharmaceutical - Pharmacist Technician
Naperville Pharmacy School
High School Diploma - Science Education
George Henry Corliss
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