Michelle Douglas
Zephyr Cove,NV
Overview
13
13
years of professional experience
Work History
Rentals Specialist and Coordinator
Black Tie Ski Rentals
12.2013 - 03.2014
- Took rental equipment phone orders and required payment for each order
- Created work orders
- Scheduled staff and in-person delivery to customers of all ages with skis, boots, poles, and snow boards to meet specific needs
- Ensured each renter signed and understood terms and conditions of rental contract
- Ensured all equipment met safety standards, and was in top condition for a positive mountain experience
- Scheduled pick up of equipment when rental contract was met
- This position required excellent organizational skills, and superior customer service interactions
Supervisor Bicycle Rentals
Zephyr Cove Resort
06.2013 - 09.2013
- Supervised rental, retail, and shuttle staff
- Interacted with customers to provide bicycles fitted to customer needs, provided detailed trail information to ensure safety and enjoyment for a great Tahoe outdoor experience
- Created work guidelines, process and procedure manuals for management
Planner
Sigma-Aldrich
01.2007 - 01.2010
- Facilitator between all levels of Production, Purchasing, Engineering, Inventory Control, Shipping, and Customer Service to create on-time deliveries
- Negotiated price quotes, created work orders, weekly financial reports and forecasts for Executive Management
Purge Management Lead, Inventory Control
Boeing Satellite Systems
01.2001 - 01.2006
- Took rental equipment phone orders and required payment for each order
- Created work orders
- Scheduled staff and in-person delivery to customers of all ages with skis, boots, poles, and snow boards to meet specific needs
- Ensured each renter signed and understood terms and conditions of rental contract
- Ensured all equipment met safety standards, and was in top condition for a positive mountain experience
- Scheduled pick up of equipment when rental contract was met
- This position required excellent organizational skills, and superior customer service interactions
Education
Master of Business Administration - Concentration Investments
Pepperdine University
Bachelor Degree - Social Sciences
University of Maryland
Skills
- Management collaboration
- Technical communication
- Team collaboration
- Multitasking Abilities
- Team building
- Reliability
- Effective communication
Timeline
Rentals Specialist and Coordinator
Black Tie Ski Rentals
12.2013 - 03.2014
Supervisor Bicycle Rentals
Zephyr Cove Resort
06.2013 - 09.2013
Planner
Sigma-Aldrich
01.2007 - 01.2010
Purge Management Lead, Inventory Control
Boeing Satellite Systems
01.2001 - 01.2006
Master of Business Administration - Concentration Investments
Pepperdine University
Bachelor Degree - Social Sciences
University of Maryland
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