Michelle Douglas
Sanford,NC
Summary
Adaptable Front Desk Receptionist/Medical Assistant with a successful track record of delivering exceptional customer service across various industries. Skilled in managing all aspects of front office administration, including handling multi-line phone systems, scheduling, and maintaining reception and waiting areas. Organized administrative professional ready to contribute to the meticulous management of vital records. Reputation for reliability in maintaining accurate and confidential documentation is well-known. Strong focus on team collaboration and adaptability to changing needs, with proven expertise in data entry and providing excellent customer service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Birth Certificate Clerk
Central Carolina Hospital
11.2021 - Current
- Collaborated with hospital staff and healthcare providers to obtain accurate and complete birth record details for timely registration.
- Reduced errors in birth certificate issuance by diligently cross-referencing information with various databases and records systems.
- Increased customer satisfaction levels by providing responsive and courteous service to parents seeking assistance with obtaining their child's birth certificate.
- Kept thorough records of processed applications, enabling swift retrieval of information when needed for amendments or corrections.
- Assisted in the resolution of discrepancies within vital records databases, ensuring consistent and accurate data storage practices were maintained.
- Played a key role in the successful implementation of a new electronic birth registration system, providing valuable user feedback and troubleshooting support during the transition period.
- Maintained strict confidentiality protocols, ensuring sensitive personal information was protected at all times during the document handling process.
Health Information Coordinator
Central Carolina Hospital
08.2017 - Current
- Analyze records for completion of required documentation and signatures
- Respond to patient and provider inquiries in a timely manner
- Perform procedures as assigned per policy
- Promptly answers telephone calls
- Provide Release of Information service
- Report to the Supervisor/Director any patient or any other complaints
- Maintain awareness of patient rights to information and proper restrictions
- Assist providers in completing patient records and deficiencies
- File/scan loose documents
- Provide back-up data entry support as assigned
- Complete all assignments/data submission in a timely manner; work on ongoing projects as assigned; assist others as requested; adapt to changes in the workload as needed
- Maintain confidentiality in all patient and provider related information, demonstrate complete discretion when discussing patient information
- Performed other duties as assigned
- Used electronic health record system to scan, index and input over 80 documents.
- Audited quality and performance procedures by reviewing processes and charts at 80facilities.
Medical Assistant/Psychology Coordinator
Growing Child Pediatrics
09.2010 - 02.2017
- Communicated with patients to ensure follow-through with referrals
- Schedule, problem solve, communicate, and coordinate referral appointments with outside specialists
- Scheduled appointments and verified insurance for 7 mental health therapists
- Responded to In-house provider questions, requests, and concerns regarding the status of patient referrals, care coordination or follow-up status
- Supported doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics
- Verified insurance information for referral purposes and process insurance information for referral patients
- Faxed referral forms to providers that do not require any records to be sent
- For mental health visits, Fax referral form and print requested records that are obtained from Pace and/or Epic, including all printed documents that were attached to the referral form
- Performed medical records management, including filing, organizing and scanning documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Entered data, generated reports, and produced tracking documents.
Medical Assistant (Summer Externship)
Community Family Medicine
05.2009 - 08.2009
- Responsible for measuring signs such as temperature, pulse rate, weight, height, blood pressure etc
- And interview them and record their information
- Gave treatment and injections to patients and performed routine laboratory tests
- Responsible for keeping the records like x-ray reports and schedule appointments, receive bills etc
- Maintained the data of the patients and office on the computer and kept the records, billing, transactions, books, etc
- Responsible for the sterilizing and cleaning instruments and preparation of the treatment rooms for patients
- Receive bills, keep records of the transactions, and feed them on the computer
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Production Worker/Line Leader
Magneti Marelli Powertrain USA
01.1998 - 01.2008
- Carried out tasks in accordance with established safety policies and actions
- Adjusted and set-up processing and packaging machines introductory to process
- Kept information of production such as date, type, size, quantity, and other data of products packaged
- Maintained shift record of production and other information
- Checked out final product and to ensure conformance to company standards
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
Education
Notary Public -
Central Carolina Community College
Lillington, NC11.2021
A.S. - Applied Science in Medical Assisting
Central Carolina Community College
Sanford, NC05.2010
Diploma - Medical Assisting
Central Carolina Community College
Sanford, NC08.2009
Certification - Office Systems Management
Central Carolina College
Sanford, NC05.2003
High School Diploma -
Lee County Senior High School
Sanford, NC06.1997
Skills
- Interpersonal skills
- Communication skills
- Positive attitude
- High energy
- Caring
- Compassionate
- Responsible
- Self-motivated
- Precise
- Patient-focused service
- Detail oriented
- Analytical skills
- Problem-solving abilities
- Document verification
- Teamwork orientation
- Organizational growth
Accomplishments
- Notary Public
- Member of the AAMA
- CPR certified
- Experienced in MS Office programs
- Capable of Office Administration Duties
- Greeting patients with a nice and pleasant smile
- Scheduling appointments
- Filing Insurances
- Check patients in/outs
- Proficient with electronic medical records (EMR)
- Consistent 'excellent' ratings in clinical and administrative externship
- Proficiency with ICD-10/ CPT Codes
- Knowledge and trained in phlebotomy, IV administration, injections, vital signs, assisting provider in exams and procedures, ECG, Autoclave, Audiometer, Spirometer, In/Out cauterization, Urinalysis, and other laboratory tests.
Certification
HIPPA Compliant
NC Notary Public
Timeline
Birth Certificate Clerk
Central Carolina Hospital
11.2021 - Current
Health Information Coordinator
Central Carolina Hospital
08.2017 - Current
Medical Assistant/Psychology Coordinator
Growing Child Pediatrics
09.2010 - 02.2017
Medical Assistant (Summer Externship)
Community Family Medicine
05.2009 - 08.2009
Production Worker/Line Leader
Magneti Marelli Powertrain USA
01.1998 - 01.2008
A.S. - Applied Science in Medical Assisting
Central Carolina Community College
Diploma - Medical Assisting
Central Carolina Community College
Certification - Office Systems Management
Central Carolina College
Notary Public -
Central Carolina Community College
High School Diploma -
Lee County Senior High School
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