Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Michelle Douglass

13816 Galaxy Way Victorville,CA

Summary

At Oro Grande School District, leveraged exceptional communication and documentation management skills to enhance enrollment processes, achieving high satisfaction levels among students and parents. Expertise in customer service and relationship building significantly increased program accessibility, demonstrating a results-driven approach to administrative excellence and compliance. Organized and dedicated Enrollment Specialist/Administrative Assistant IV with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Enrollment Specialist/Administrative Assistant IV

Oro Grande School District (Mojave River Academy)
08.2011 - Current
  • Communicated effectively via telephone, email, and in person with prospective students/parents.
  • Understood and thoroughly explained the enrollment process including items needed to enroll and how our program works.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
  • Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
  • Utilized exceptional interpersonal skills to establish rapport with prospective students from diverse backgrounds, and other school districts ultimately increasing program accessibility.
  • Assisted families to obtain documents needed by requesting birth certificates, immunization records, IDs and grades/transcripts.
  • Served as a liaison between students/families, 12 center administrators, TFE's and 15 CWAs at our 12 different locations. Maintained communication during and after the enrollment process.
  • Provided ongoing support to enrolled students, fostering strong relationships and high satisfaction levels.

Skills

  • Exceptional communication
  • Reporting and Analytics
  • Documentation Management
  • Customer service expertise
  • Decision Making Aptitude
  • Excellent Phone Demeanor
  • Relationship Building
  • Confidentiality handling
  • Workflow Optimization
  • Cross-Functional Teamwork
  • Records Maintenance

Additional Information

Commenced employment (2011) with approximately 600 students. Current student count 3,900 at 12 locations throughout Southern California.

Very proficient in immunization audits, master agreement audits, work sample audits and CUM file completeness.

Very proficient with Aeris and School Pathways.

15 + years of recruitment and retention of several career fields. Medical, banking, management, classified and light industrial postitions.

Timeline

Enrollment Specialist/Administrative Assistant IV

Oro Grande School District (Mojave River Academy)
08.2011 - Current

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Michelle Douglass