Michelle Douglass

Oversees the entire enrollment process to ensure the families receive the best possible experience. Prepares a variety of tracking, records and reports regarding student enrollment.

• Manages and administers registration, re-enrollments, and withdrawal process and associated reporting (district of residence letters) for all students.
• Evaluates enrollment documents of incoming students and takes appropriate action to insure completeness.
• Maintains the district student database system (School Pathways) with proper coding to effectively monitor and update information for the funding count cycles that impact school funding.
• Processes Free and Reduced Lunch applications (NSLP) into the district database and regularly audit for 100% participation.
• Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
• Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
• Utilized exceptional interpersonal skills to establish rapport with prospective students from diverse backgrounds, ultimately increasing program accessibility.
• Streamlined the enrollment process for increased efficiency and enhanced user experience.
• Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
• Served as a liaison between families, our 12 resource centers, and other school districts for seamless communication during the enrollment process.
• Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
• Communicated effectively via telephone, email, and in person with prospective students.
• Presenting the school to current and prospective students and parents who include systematic and efficient handling of applications and processing in SIS.
• Prepares and transmits requests for student transcripts and other official documents related to students to facilitate registration.
• Evaluates transcripts of incoming students and takes appropriate action to insure completeness.
• Maintain and issue official student transcripts.
• Worked with multiple systems: School Pathways, Aeris, Ellavation, CAL PADS, CAIR, Google Drive, Google Calendar, Excel, and Word.
• Receipt and audit of requested student CUM files to identify: official transcripts, withdrawal grades, suspensions, expulsions, 504 plans, IEPs. English Language classification, immunizations, health documentation, restraining orders, custody documents and anything pertaining to student needs.
• Audit monthly learning logs, master agreements and textbooks.
• Process work permits for students.
• Audit K oral health assessments and 1st grade physicals.
• Audit CUM files to ensure CUM files for withdrawn students are forwarded to their current school.
• Heavy customer service with families, our centers and other districts to maintain excellent relationships.
• This charter school had 450 students when first employed, currently has 4,300 enrolled students at 12 resource centers.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Updated reports, managed accounts, and generated reports for company database.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Managed 5-8 employees to include real estate agents and office staff

• Advertised job opportunities on social media platforms, job fairs, networking events, in person and job boards.
• Enhanced recruitment process for faster hiring by utilizing Monster, EDD, college job boards and referrals. Assisted with writing job postings and job descriptions.
• Developed strong understanding of job descriptions allowing for targeted recruiting efforts for specialized positions.
• Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
• Screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
• Conducted 5-15 phone interviews daily to assess applicants relevant knowledge, skills, experience and aptitudes.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Administered assessments.
• Developed and implemented onboarding and orientation programs for new employees.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Developed and monitored employee recognition programs.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
• Maintained compliance with federal and state employment laws during entire recruitment process.
• Coordinated schedules to arrange management interviews with applicants.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Offers of employment, salary negotiations.
• Encouraged exit interviews for all departing employees.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Administered employee benefits programs and assisted with open enrollment.
• Explained all benefits, medical HMO and PPO, Dental, Vision, FSA, life insurance, supplemental benefits.
• Coordinated open enrollment and began the process of visiting each branch/department to establish relationships and provide an inclusive feeling.

• Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
• Observed strict procedures to maintain data and plan participant confidentiality.
• Explained benefits to plan participants (approximately 400 employees (onsite and offsite) in easy to understand terms in order to educate each on available options.
• Presented and managed contracts with health insurance providers to secure cost-effective employee coverage.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Implemented open enrollment system to streamline benefits processes for employees.
• Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
• Enhanced understanding of benefit offerings with effective communication materials and presentations.
• Coordinated wellness programs that contributed to healthier work environments and increased productivity levels among staff members. Began offering a health club membership.
• Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
• Developed tailored benefits packages for new hires, contributing to successful recruitment efforts.
• Tracked FMLA, PDL, CFRA and collected benefit costs while employee on leave.
• Managed COBRA compliance, ensuring timely notifications and accurate administration for former employees.
• Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
• Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
• Administered performance-based incentive and bonus plans, encouraging employee excellence.