Michelle Dowling
Wilder,KY
Summary
Dedicated HR professional with over 10 years of experience managing a large spectrum of human resources programs, services, and functions. Strong partnership with management to develop processes and procedures to ensure success of the business. Customer focused, highly successful in developing and maintaining employee relations. Excellent computer, presentation, and communication skills.
Overview
28
28
years of professional experience
Work History
Operations Supervisor
DHL eCommerce
06.2013 - 12.2018
- Oversee Encode department with staffing levels of 35+
- Train new employees in correct process methods to ensure standards are met and exceeded when possible
- Manage workflow to ensure FIFO is followed and SLA expectations are met
- Adjust headcount and daily staffing levels when production volume fluctuates
- Maintain and enforce a clean, safe working environment at all times
- Complete and deliver annual reviews to develop a high performing team
- Proactively initiates dialog with employees thereby reducing morale issue, complaints and negativity.
Operations Supervisor
DHL eCommerce
10.2007 - 12.2018
- Oversee Encode department with staffing levels of 35+
- Train new employees in correct process methods to ensure standards are met and exceeded when possible
- Manage workflow to ensure FIFO is followed and SLA expectations are met
- Adjust headcount and daily staffing levels when production volume fluctuates
- Maintain and enforce a clean, safe working environment at all times
- Complete and deliver annual reviews to develop a high performing team
- Proactively initiates dialog with employees thereby reducing morale issue, complaints and negativity.
Operations Supervisor
DHL eCommerce
10.2007 - 07.2012
- Oversee Encode department with staffing levels of 35+
- Train new employees in correct process methods to ensure standards are met and exceeded when possible
- Manage workflow to ensure FIFO is followed and SLA expectations are met
- Adjust headcount and daily staffing levels when production volume fluctuates
- Maintain and enforce a clean, safe working environment at all times
- Complete and deliver annual reviews to develop a high performing team
- Proactively initiates dialog with employees thereby reducing morale issue, complaints and negativity.
Office Manager
Clydes Carpet
06.1991 - 04.2007
- Oversee 15+ employees
- Manage all customer relationships
- Maintain consistent effective communication
- Schedule and coordinate deliveries and installations.
Education
High School Diploma -
Osborn High School
06.1987
Skills
- Enterprise eTIME Timekeeping/ADP Vantage
- NewOps
- My Talent World
- Proficient in Outlook, Excel, Word & other Microsoft Applications
- Team Development
- Employee Supervision
- Data Entry
- Team Leadership
- Attention to Detail
Personal Information
Title: Operations Supervisor
Timeline
Operations Supervisor
DHL eCommerce
06.2013 - 12.2018
Operations Supervisor
DHL eCommerce
10.2007 - 12.2018
Operations Supervisor
DHL eCommerce
10.2007 - 07.2012
Office Manager
Clydes Carpet
06.1991 - 04.2007
High School Diploma -
Osborn High School