Michelle Downing
Hadley,NY
Summary
To obtain a position within a company that requires a career conscious and goal oriented successful individual.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bridge Repair Assistant / Plow Truck Driver
NYSDOT
12.2022 - Current
Owner/Operator Truck Driver
Downing’s Towing & Recovery, LLC.
12.2015 - 10.2022
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Clearly communicated with drivers & customers to give updated information on estimated times of arrival and latest pertinent information.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Established strong working relationships with drivers & customers resulting in improved coordination and scheduling.
- Performed efficient dispatching responses to ensure drivers & customers were properly informed as well as prepared.
- Effectively coordinated daily operations.
Technical Sales, Field QC & Customer Service
Callanan Industries
08.2014 - 12.2015
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Delivered services to customer locations within specific timeframes.
- Addressed any & all issues with asphalt products.
Quality Control Manager & Sales
New Castle Asphalt
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Collaborated with clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Collected and analyzed material samples to evaluate quality, providing feedback, and interpretation to production management or staff.
- Monitored staff organization and suggested improvements to daily functionality.
- Managed scheduling, orders, truck dispatching & delivery of products.
- Ensured all asphalt products adhered to NYS standards & specifications.
Quality Control Inspector
Pallette Stone Corp.
- Sampled products to verify compliance with standards
- Contributed to successful ISO certification processes by adhering strictly to international quality management standards during inspections.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
Education
Galway Central School
06.2000
WSWHE Boces
06.2000
Skills
- Invoice Verification
- Quality Metrics
- Quality control tests
- Parts Development
Certification
- Class B license with Tanker & Air brake endorsement
- Adult & Child CPR
- First Aid
- NYS Weigh master
Computer Experience
- Microsoft Excel
- Word
- Outlook
References
Will be provided upon request
Timeline
Bridge Repair Assistant / Plow Truck Driver
NYSDOT
12.2022 - Current
Owner/Operator Truck Driver
Downing’s Towing & Recovery, LLC.
12.2015 - 10.2022
Technical Sales, Field QC & Customer Service
Callanan Industries
08.2014 - 12.2015
Quality Control Manager & Sales
New Castle Asphalt
Quality Control Inspector
Pallette Stone Corp.
Galway Central School
WSWHE Boces