Michelle Downing
Missouri City,TX
Summary
Detail-oriented and dependable professional with over 10 years of experience in customer service, clerical support, and data entry. Skilled in accurately managing large volumes of data, maintaining confidentiality, and ensuring timely completion of tasks. Proficient in Microsoft Office, with strong organizational and multitasking abilities. A fast learner with a positive attitude who adapts quickly to new systems and work environments.
Overview
13
13
years of professional experience
Work History
Paraprofessional, Counselor Clerk
FBISD - Willowridge High School
07.2024 - Current
- Serve as receptionist, managing walk-in inquiries and scheduling counselor appointments with professionalism and efficiency
- Provide comprehensive clerical support to the counseling team, including document preparation, data entry, scheduling, and maintaining confidential records
- Oversee daily operations of the counseling office to ensure efficiency, organization, and a welcoming environment for students and staff
- Manage the counseling suite’s budget and inventory, ensuring accurate tracking of supplies and responsible allocation of resources
- Cross-trained in receptionist duties to provide coverage during absences and assist during high-traffic periods, ensuring consistent front desk operations
Paraprofessional, Sped Inclusive Services
FBISD - Willowridge High School
03.2020 - 09.2022
- Review students’ Individualized Education Programs (IEPs) to ensure they are receiving appropriate services and support in alignment with their documented needs
- Support general education teachers by assisting with classroom tasks and instructional needs to enhance student learning and classroom efficiency
- Ensure teachers submit accurate and complete documentation for their SPED students at the end of each semester, in compliance with educational and legal requirements
Sample Receipt/Clerical/Customer Service/Data Entry
Envirodyne Laboratory
07.2013 - 03.2020
- Enter sample data from Chain of Custody forms into the Laboratory Information Management System (LIMS), ensuring accuracy and traceability
- Assist walk-in clients with completing paperwork and submitting samples, providing clear guidance and professional support throughout the intake process
- Verify sample accuracy by comparing them against Chain of Custody documentation, ensuring consistency and identifying any discrepancies
- Distribute samples to designated holding shelves or directly to analysts for testing, ensuring proper handling and timely processing
Administrative Assistant
StarCrest Realty
05.2012 - 07.2013
- Submit property offers on behalf of clients, ensuring all documentation is accurate and aligned with transaction requirements
- Communicate with property sellers via email and phone to discuss and negotiate offers, ensuring clarity and professionalism throughout the transaction process
Education
Associate's degree - Kinesiology
Blinn College
Brenham, TX05.2011
High School Diploma - undefined
Clements High School
Sugar Land, TX06.2009
Skills
- Behavior management
- Effective communication
- Patient
- Computer skills
- Documentation
- Relationship building
- Clerical support
- Friendly and outgoing
- Organization and prioritization
Timeline
Paraprofessional, Counselor Clerk
FBISD - Willowridge High School
07.2024 - Current
Paraprofessional, Sped Inclusive Services
FBISD - Willowridge High School
03.2020 - 09.2022
Sample Receipt/Clerical/Customer Service/Data Entry
Envirodyne Laboratory
07.2013 - 03.2020
Administrative Assistant
StarCrest Realty
05.2012 - 07.2013
High School Diploma - undefined
Clements High School
Associate's degree - Kinesiology
Blinn College