MICHELLE DOYLE
Spring,TX
Summary
Talented Receiving Manager offering 7+ years of expertise in employee training, workload coordination and inventory control. Personable and driven with motivational management style and forward-thinking approach to challenges. experience and take on a growth-oriented position. Well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills.
Energetic and dependable with knack for organization and problem-solving. Possesses solid understanding of inventory management and logistics, with hands-on skills in receiving and tracking shipments. Committed to optimizing operations and driving efficiency in receiving process.
Overview
26
26
years of professional experience
Work History
Receiving Manager
Total Wine & More
10.2019 - Current
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Received and staged incoming inventory for movement to storage or sales floor.
- Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
- Organized storage areas to maximize movement and minimize labor.
Customer Service Representative
Total Wine & More
02.2016 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cash Office Manager
Randalls
01.2009 - 12.2015
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Walmart
09.1998 - 10.2008
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
Education
High School Diploma -
Englewood High School
05.1991
Skills
- Delivery Staging
- Stockroom Organization
- Vendor Returns Processing
- Equipment Operations
- Shipping and receiving
- Interoffice collaboration
- Customer service
Contact
Houston, TX 77090
Education and Training
other,Chicago, IL
Timeline
Receiving Manager
Total Wine & More
10.2019 - Current
Customer Service Representative
Total Wine & More
02.2016 - 10.2019
Cash Office Manager
Randalls
01.2009 - 12.2015
Assistant Manager
Walmart
09.1998 - 10.2008
High School Diploma -
Englewood High School
Similar Profiles
MAYA HOSKINSMAYA HOSKINS
Associate, Regional Buyer at Total Wine & MoreAssociate, Regional Buyer at Total Wine & More
Eric KambachEric Kambach
Wine Supervisor at Total Wine & MoreWine Supervisor at Total Wine & More
Lenny HeneryLenny Henery
Front End Team Member at Total Wine & MoreFront End Team Member at Total Wine & More
Jose FombellidaJose Fombellida
Wine Specialist at Total Wine & MoreWine Specialist at Total Wine & More
Adam J DavisAdam J Davis
Territory Manager, Texas at Agiliti HealthTerritory Manager, Texas at Agiliti Health