Michelle Draper
Homestead,FL
Summary
Dedicated individual with a strong interest in pursuing a career that leverages skills to contribute to the success of the company. Committed to delivering exceptional results and continuously improving performance. Passionate about utilizing abilities to make a positive impact and drive growth within the organization. Seeking an opportunity to apply expertise and contribute to the overall success of the team.
Overview
5
5
years of professional experience
Work History
Pool Supervisor
Kimpton EPIC Hotel
10.2021 - Current
- Evaluated weather conditions to decide on pool closures while keeping the lunch service operational.
- Cultivated team spirit by organizing morning briefings and recognizing outstanding employees.
- Optimized pool and terrace bar operations by implementing efficient maintenance routines.
- Facilitated effective communication between staff members and upper management to ensure smooth operations and address any concerns in a timely manner.
- Tracked team members progress and gave constructive feedback for skills requiring improvement.
- Enhanced staff unity, leading to improved workplace atmosphere and efficiency.
- Achieved higher guest approval ratings by ensuring hospitable surroundings and managing complaints effectively.
- Encourage team members to be creative and bring up any ideas they believe can help with operations
- Coordinated weekly staff schedules, aligning with expected business volume, team member availability and operational needs.
- Teamed up with management to revise schedules, resolving staffing issues and maximizing team output for high-demand periods.
- Ensured accurate timekeeping, overtime calculation, and submission of employee hours for timely payroll processing.
- Ensured proper tracking of employees' work hours to control overtime effectively.
- Facilitated onboarding process for incoming staff members.
Pool Attendant
Kimpton EPIC Hotel
06.2020 - 10.2021
- Delivered outstanding customer support by promptly attending to guests' needs.
- Organized seating and umbrellas to accommodate guests.
- Gathered and restocked pool towels, ensuring inventory levels were maintained.
- Managed inventory of supplies, maintaining adequate stock levels at all times.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Consistently received positive feedback from patrons due to excellent communication skills and proactive problem-solving abilities.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
- Effectively addressed any conflicts or disputes among patrons by employing strong conflict resolution skills.
- Checked side duty list for opening and closing procedures.
- Assisted in training of new pool attendants, sharing knowledge and best practices.
- Supported development of new pool policies to address emerging challenges and improve operations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Seawell Fish n’ Oyster
10.2019 - 03.2020
- Orchestrate a positive guest-oriented environment by assisting customers and taking orders in a timely and efficient manner
- Implement more efficient strategies regarding restaurant organization, achieving more efficient wait stations, and expediting service to customers, increasing customer satisfaction
- Develop useful time management skills
- Train and oversee new employees that joined the team
- Communicate with customers, selling and promoting menu items
- Reduce customer dissatisfaction by identifying customer needs
- Ran food to tables in a timely manner, ensuring that guests receive their food with all the specific modifications100% of the time
Education
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Miami Dade College
03.2013
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Miami Southridge Senior High School
06.2011
Skills
- Reliable
- Flexible
- Strong work ethic
- Adaptability
- Time management
- POS knowledge
Accomplishments
Nominated for INN Key award 2023 & 2024
Timeline
Pool Supervisor
Kimpton EPIC Hotel
10.2021 - Current
Pool Attendant
Kimpton EPIC Hotel
06.2020 - 10.2021
Seawell Fish n’ Oyster
10.2019 - 03.2020
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Miami Dade College
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Miami Southridge Senior High School
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