Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Drollinger

Hoopeston,IL

Summary

Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.

Collaborative and strategic team leader with robust background in customer relationship management.

Overview

24
24
years of professional experience

Work History

Key Account Manager

WK Industrial Services Corp.
03.2013 - Current
  • WK Industrial Service Corp. is a German Owned Industrial Construction Company. We install

machinery & equipment in manufacturing and

distribution facilities across the U.S. and around

the world

  • Onsite employee liaison for our largest client in The Food & Beverage sector
  • Oversee day-to-day operations in a warehouse team of almost 100 employees & 35 travelling Service Technicians
  • Recruiting & onboarding
  • Deliver exceptional customer service by resolving client concerns quickly and efficiently.
  • Strengthened client relationships through regular communication and effective problemsolving.

Sales Representative

Pacific International Hardwoods
01.2009 - 01.2013
  • Inside showroom & outside sales for residential and commercial flooring
  • Overseeing field installations & quality assurance
  • Develop and maintain project timeline and client budget
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Co-Owner

First Impression Designs
01.2005 - 01.2010
  • Co-Owner of flooring/remodel contracting business working with Realtors and investors prepare homes ready to sell
  • Grew business by developing relationships with clients, vendors & contractors
  • Preferred vendor for Real Estate concierge programs
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Closed business in 2010 due to housing market recession

Specialty Assistant Store Manager

The Home Depot
01.2001 - 01.2005
  • Responsible for supervising and generating sales in 5 specialty departments: flooring, kitchen & bath, millwork and décor
  • Maintained appropriate staffing levels trained to provide knowledgeable assistance to customers
  • Recognition of being #1 Specialty store in region of over 100 retail stores
  • Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
  • Managed inventory levels, ensuring optimal stock availability and minimizing overstock situations.

Education

Bachelor's Degree - Business Studies

Ware College
Ware, England

Skills

  • Microsoft Office
  • Business development
  • Key account management
  • Client needs assessment
  • Customer rapport
  • Account retention
  • Problem-solving
  • Multitasking Abilities
  • Attention to detail
  • Team building
  • Decision-making
  • Written communication
  • Relationship building
  • Organizational skills
  • Time management

Timeline

Key Account Manager

WK Industrial Services Corp.
03.2013 - Current

Sales Representative

Pacific International Hardwoods
01.2009 - 01.2013

Co-Owner

First Impression Designs
01.2005 - 01.2010

Specialty Assistant Store Manager

The Home Depot
01.2001 - 01.2005

Bachelor's Degree - Business Studies

Ware College
Michelle Drollinger