Michelle Drollinger

• WK Industrial Service Corp. is a German Owned Industrial Construction Company. We install

machinery & equipment in manufacturing and

distribution facilities across the U.S. and around

the world

• Onsite employee liaison for our largest client in The Food & Beverage sector
• Oversee day-to-day operations in a warehouse team of almost 100 employees & 35 travelling Service Technicians
• Recruiting & onboarding
• Deliver exceptional customer service by resolving client concerns quickly and efficiently.
• Strengthened client relationships through regular communication and effective problemsolving.

• Inside showroom & outside sales for residential and commercial flooring
• Overseeing field installations & quality assurance
• Develop and maintain project timeline and client budget
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

• Co-Owner of flooring/remodel contracting business working with Realtors and investors prepare homes ready to sell
• Grew business by developing relationships with clients, vendors & contractors
• Preferred vendor for Real Estate concierge programs
• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Closed business in 2010 due to housing market recession

• Responsible for supervising and generating sales in 5 specialty departments: flooring, kitchen & bath, millwork and décor
• Maintained appropriate staffing levels trained to provide knowledgeable assistance to customers
• Recognition of being #1 Specialty store in region of over 100 retail stores
• Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
• Managed inventory levels, ensuring optimal stock availability and minimizing overstock situations.