Michelle Duckett
San Francisco,CA
Summary
Highly capable of interacting with people from all walks of life. Ability to develop strong connections within a targeted population to maximize outreach and services. Effective at multitasking while maintaining a sharp focus on the end project.
Overview
10
10
years of professional experience
Work History
Recovery Coach
Healthright360 Organization
San Francisco, CA
11.2021 - Current
- Respond to participants' needs, ensure that protocols are being addressed, and respond to crises (e.g.)
- Conflict and overdose with crisis de-escalation tactics and Narcan.
- Monitored progress of clients throughout their recovery journey by facilitating regular check-ins and assessments.
- Chaperone fresh air breaks, smoking breaks, on-site food delivery service, and other on-site services.
- Document rounds and observe participants every hour for those who are in need.
Security Receptionist
Professional Technical Security Services
San Francisco, CA
07.2016 - 04.2022
- Foster a safe, respectful, and welcoming environment, adhering to rules and guidelines.
- Manage incoming and outgoing mail, and deliveries to support efficient operations.
- Promptly and accurately answer telephone calls to provide information, take messages, and set up appointments.
- Respond quickly and effectively to security violations and duress alarms.
Site Monitor
Goodwill Industries
San Francisco, CA
05.2020 - 11.2020
- Monitor and assist with daily inspections of rooms, relaying program information, meal distribution, temperature checks, and supply distribution.
- Document participants' compliance with program rules and guidelines, daily sign-in and screening, and adherence to the program curfew.
- Assist with conflict resolution by modeling and encouraging positive methods of problem-solving, respectful communication, and self-restraint.
Security Officer
Cypress Private Security
San Francisco, CA
11.2014 - 06.2016
- Maintain all logs, vehicle use logs, and any other forms of record keeping in a timely manner, including proper storage of information.
- Patrol the premises to identify and quickly respond to suspicious individuals or activities.
- Direct municipal railway clients to correct building locations, and prevent access to other unauthorized areas.
- Provide a report of any incidents occurring during the daily shift in writing.
Education
High School Diploma - Health Academy
Oakland Technical High school
Oakland, CA06-2012
Skills
- Excellent verbal and communication skills
- Proficient with Microsoft Word
- Narcan training
- Knowledge of motivational interviewing techniques
- Recovery planning
Timeline
Recovery Coach
Healthright360 Organization
11.2021 - Current
Site Monitor
Goodwill Industries
05.2020 - 11.2020
Security Receptionist
Professional Technical Security Services
07.2016 - 04.2022
Security Officer
Cypress Private Security
11.2014 - 06.2016
High School Diploma - Health Academy
Oakland Technical High school