Michelle Dudley

Work History

Clinical Coordinator

United States Air Force

Joint Base McGuire Dix Lakehurst, New Jersey

11.2011 - 08.2016

Coordinated, monitored, trained and assigned ancillary and clinical care activities.
Developed and adjusted work schedules for 30 member dental staff.
Supervised and managed daily activities of clinical team consisting of 30 providers and support staff.
Ordered and maintained appropriate stock of medications and supplies.
Identified staff training needs and devised training programs to close gaps.
Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
Developed, implemented, revised and evaluated policies and procedures.
Facilitate hiring of qualified civilian dental personnel by reviewing applicants and making recommendations for employment.
Created weekly schedules for all clinical staff, taking into account sick days and vacation time.
Worked with Dental Squadron Commander to develop ancillary staff through education, evaluation, performance management and competency improvement.
Communicated with patients, ensuring that medical information was kept private.
Trained dental officers and newly hired dental technicians on clinical policies and procedures.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Maintained high-level knowledge of federal and New Jersey regulations on patient privacy.
Reviewed cases to determine need for escalation.
Maintained customer satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
Documented noncompliance activities and communicated with hospital pharmacy on remediation.
Wrote, reviewed and interpreted contract documents.
Managed quality programs to reduce overdue compliance activities.
Visited treatment and environmental sites to collect data for compliance inspections.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and updated work schedules to account for changing staff levels and expected workloads.
Approved regular payroll submissions for employees.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Coordinated, monitored, assigned and documented patient and clinical care activities
Managed emergency patients and handled patient treatment concerns
Developed, implemented, revised and evaluated policies and procedures
Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards

Administrative Coordinator

United States Air Force

Grand Forks Air Force Base, ND

08.2007 - 10.2011

Prepared detailed documents and reports in adherence administrative processes.
Monitored and directed incoming mail and prepared outgoing mail.
Collaborated in timely processing of billing and accounts receivables.
Handled patient scheduling, check-in, check-out and processing.
Responded to questions and managed communications with patients.
Oversaw appointment scheduling for soon to deploy military members.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Monitored front areas so that questions could be promptly addressed.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Onboarded new employees with training and new hire documentation.

Summary

Overview

Work History

Clinical Coordinator

Administrative Coordinator

Education

Bachelor of Arts - American History

Skills

Work Availability

Timeline

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