MICHELLE DUDLEY
Tampa,FL
Summary
With 20+ years experience in customer service, I am a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Companions Home Care
Tampa, FL
08.2022 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Fraud Supervisor
Capital One Banking
Tampa, FL
07.2019 - 04.2022
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Responded to customer questions regarding products, prices and availability.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Project Manager, Client Services
Homeless Blessings
Tampa, FL
04.2016 - 06.2019
- Responded promptly to customer inquiries regarding product features or usage issues.
- Identified potential risks associated with projects and developed mitigation strategies.
- Served as a liaison between internal teams, external partners, and clients.
- Assessed feasibility and scope of projects to ensure successful completion within budget constraints.
- Ensured compliance with contractual agreements between clients and vendors.
Education
General Studies -
Virginia Western Community College
Roanoke, VA03-2003
Skills
- Customer Service
- Call Center Operations
- Call Monitoring
- Account Management
- Training and Coaching
- Customer Relations
Timeline
Customer Service Manager
Companions Home Care
08.2022 - Current
Customer Service Fraud Supervisor
Capital One Banking
07.2019 - 04.2022
Project Manager, Client Services
Homeless Blessings
04.2016 - 06.2019
General Studies -
Virginia Western Community College
Similar Profiles
Antoinettea Watson DeleonAntoinettea Watson Deleon
Caregiver at Legacy Home Health & HospiceCaregiver at Legacy Home Health & Hospice
Heather LindahlHeather Lindahl
Financial Coordinator at Alliance Health CareFinancial Coordinator at Alliance Health Care
Pamela Poyhonen-RowePamela Poyhonen-Rowe
Homemaker Aide at At Home CompanionsHomemaker Aide at At Home Companions