Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Dumas

Duson,LA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Office Administrator

D & R Towing And Recovery, LLC
11.2021 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Dispatching of calls to drivers and keeping customers informed of times of arrival.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Office Manager/Accounting

Top Gun Machining
07.2014 - 08.2021
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Supported change management by addressing impacts of new accounting policies, financial statement initiatives, and non-standard transactions.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Organized and updated databases, records and other information resources.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Created organized filing system to manage department documents.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed bi-weekly payroll for 20 employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Maintained integrity of general ledger and chart of accounts.
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Trained new employees on accounting principles and company procedures.

Accounts Receivable

J & J Exterminating
01.2012 - 07.2014
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Entered figures using 10-key calculator to compute data quickly.

Education

High School Diploma -

Acadiana High School
Lafayette
05.1999

Skills

  • Report Preparation
  • Expense Reporting
  • Bookkeeping
  • Payroll Administration
  • File Maintenance
  • Tax Preparation
  • Administrative Support
  • Word Processing
  • Staff Management
  • Telephone Reception
  • Office Supply Management
  • Business Administration
  • Document Scanning
  • Spreadsheet Development
  • Human Resources
  • Database Entry
  • Filing and Recordkeeping
  • File Organization
  • Office Management
  • Payroll
  • Quickbooks Expertise
  • Inbound and Outbound Calling

Timeline

Office Administrator

D & R Towing And Recovery, LLC
11.2021 - Current

Office Manager/Accounting

Top Gun Machining
07.2014 - 08.2021

Accounts Receivable

J & J Exterminating
01.2012 - 07.2014

High School Diploma -

Acadiana High School

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Michelle Dumas