MICHELLE DUNCAN
Summary
Energetic leader of others, experienced in retail sales management, proven ability to deliver results in sales, customer service, operational efficiencies and talent development, while maintaining a positive culture and fun working environment.
Overview
26
26
years of professional experience
Work History
Store Manager
Marshalls
Dallas, TX
09.2018 - 06.2024
- Exceeded sales goals FY19 - FY23, growing sales from $7.2M in FY19 (Opened 11/2018) to +$13M in FY23
- Achieved #2 in region sales increase for FY22 & FY23
- Partnered with Loss Prevention to implement strategies to mitigate shrink, going from one of the worst stores in FY19 and cutting shrink in half by FY20
- Achieved lowest shrink in district in FY23
- Improved Customer Service scores +25 pts over LY by focusing on hiring, team development, behavior validation and having fun
- Manage up to 100 associates
- Recruiting/Onboarding/ Talent Development - Developed +20 entry level associates into leadership positions and 8 to management positions, receiving Best District Talent Development Award for FY23
- Supervise all aspects of daily retail operations
Store Manager
Stein Mart
Arlington, TX
05.2002 - 09.2018
- Provided daily oversight for all aspects of retail operations: merchandising, sales, marketing, customer service, inventory management, personnel, payroll management, schedules, cash office and freight shipping/receiving
- Managed multiple stores $7.5M - $12M with combined 100+ associates
- Selected as District Training/Model Store - training new SM/ASM's also hosting District/Region walk-throughs for floor set-ups, events, operational procedure rollouts
- Supervised GOB/Relocation/Grand Openings
- Consistently achieved sales plan and delivered profitable operating income and shrink goals
- Event planning and social media events, fashion shows, TV appearances and charity drives
District Area Manager
Burlington Coat Factory/Luxury Linens
Euless, TX
05.1998 - 09.2001
- Supervised 9 BCF Gift/Linen departments (Texas/Louisiana) and one Luxury Linens Super Store, with sales volumes ranging from $750,000 - $5M (+15M District)
- Maintained proper inventory assortment/stock levels through responsible markdown oversight, coordinated with other districts to balance merchandise, generate transfers, created 'open to buy' and partnered with buyers to select and place new products within my district
- Recruited, trained and developed store teams in receiving, merchandise protection and merchandising standards
- Partnered with Loss Prevention to validate shrink mitigation strategies, achieve goals and promote a safe environment
- Responsible for inventory oversight, to provide training, validation of preparation/execution
Education
Associate of Arts - Biblical Studies & Ministry
KC Bible College
Newark, TX05-2025
Theatre Arts - Business
Tarrant County College - Southeast Campus
Skills
- Succession Planning
- Mentoring/Coaching/Team Advocacy
- Goal/Performance Oriented
- Customer Service Oriented
- Shrink Mitigation/Inventory Control
- Skilled Problem Solver
- Can Do" Attitude
- Experienced in Grand Opening/Relocation/GOB Set-Ups
- Multi-Store Management
Affiliations
- Volunteer Life Unlimited
- Volunteer Newark Food Pantry
Timeline
Store Manager
Marshalls
09.2018 - 06.2024
Store Manager
Stein Mart
05.2002 - 09.2018
District Area Manager
Burlington Coat Factory/Luxury Linens
05.1998 - 09.2001
Associate of Arts - Biblical Studies & Ministry
KC Bible College
Theatre Arts - Business
Tarrant County College - Southeast Campus
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