Michelle Duncan
Arlington,TX
Summary
Experienced Servant Leader with 25+ years experience in retail management. Customer focused with a passion for people. Committed to culture, creating winning teams, happy employees and positive customer experiences. Demonstrated ability to deliver results through operational efficiency, increased profitability, shrink mitigation, sales promotion, associate engagement, talent development and retention.
Overview
26
26
years of professional experience
Work History
Store Manager
Marshall's
09.2023 - 06.2024
- Supervised all aspects of daily retail operations: merchandising, sales, marketing, customer service, inventory management, personnel, payroll , budgeting and cash management.
- Exceeded sales goals FY19 - FY23, growing sales from $7.2M in FY19 (Opened 11/2018) to +$13M in FY23 Achieved #2 in region sales increase FY22 & FY23.
- Partnered with Loss Prevention to implement/validate strategies to mitigate shrink. Achieved lowest shrink in district in FY23, lowering by 50%.
- Improved Customer Service scores +25 pts, focusing on hiring, team development, behavior validation and having fun.
- Accountable for Recruiting/Onboarding/ Talent Development. Developed +20 entry level associates into leadership positions and 8 to management positions. Received District Talent Development Award for FY23.
- Improved employee morale through employee recognition, transparent and open communication, setting clear expectations, role clarity, empowerment and timely feedback.
- Led community outreach efforts. Received District Charity Drive Award supporting JDRF in 2022.
- Provided training for store leadership in business acumen. Ensured team gained understanding of contribution, ability to analyze data for proactive inventory and time management. Thereby, helping to obtain buy in for needed change and expected results.
- Supervised 3 Assistant Managers and up to 100 store employees successfully in fast-paced environment.
Store Manager
Stein Mart
05.2002 - 09.2018
- Provided daily oversight for all aspects of retail operations: merchandising, sales, marketing, customer service, inventory management, personnel, payroll management, hiring, training, schedules and cash auditing.
- Managed multiple stores simultaneously: sales volumes of $7.5M - $12M with combined 100+ associates.
- Selected as District Training/Model Store - training new SM/ASM's also hosting District/Region walk-throughs for floor set-ups, events, operational procedure rollouts.
- Consistently achieved/surpassed sales plan and delivered profitable operating income and shrink goals, receiving Top Sales in Region in FY16 and FY17.
- Maintained high Customer Service scores by creating a Customer Centric focus through increased associate engagement, feedback, behavior validation, optimized scheduling, modeling the way and coaching in the moment.
- Event planning, social media events, fashion shows, TV appearances and charity drives.
- Nominated for Manager of The Year 2017.
- Supervised GOB/Relocation/Grand Openings.
District Supervisor
Burlington Coat Factory Luxury Linens
01.1998 - 09.2001
- Supervised 9 BCF Gift/Linen departments (Texas/Louisiana) and one Luxury Linens Super Store volumes from $750,000 - $5M (+15M District).
- Maintained proper inventory assortment/stock levels through responsible markdown oversight, coordinating with other districts to balance merchandise,
generating transfers, space allocation, creating open-to-buy and partnering with buyers to select and place new products in stores. - Collaborated with community organizations to establish partnerships that benefited students, families, and schools.
- Partnered with Burlington District Manager and Store Management regarding implementation/validation of all loss prevention procedures; leading efforts to decrease shrink and promote safety in district.
- Provided supervision of seven inventories a year, acting as a liaison between the inventory company and stores. Coordinated, trained and supported store teams for successful inventory preparation and execution.
- Responsible for signing off on fixture installation and department setup of 5 remodels/new store openings.
- Recruited, trained and developed store leadership and teams in receiving, merchandise protection and merchandising standards.
- Ensured high quality presentation standards with innovative merchandise placement and displays, implementing company-merchandising guidelines.
- Effectively communicated with Regional/Corporate partners to ensure needs of store were being met.
Education
Associate of Arts - Biblical Studies
Kenneth Copeland Bible College
Newark, TX05.2025
No Degree - Theater Arts
Tarrant County College
Arlington, TXSkills
Customer Focused
Results Driven
Associate Engagement
Increased Profitability
Operational Efficiency
Shrink Mitigation
Recruiting/Retention
On-boarding/Training
Volunteer Service
Newark Food Pantry - Newark, TX 12/23 - Present
Life Unlimited - Fort Worth, TX - 11/23 - Present
Timeline
Store Manager
Marshall's
09.2023 - 06.2024
Store Manager
Stein Mart
05.2002 - 09.2018
District Supervisor
Burlington Coat Factory Luxury Linens
01.1998 - 09.2001
Associate of Arts - Biblical Studies
Kenneth Copeland Bible College
No Degree - Theater Arts
Tarrant County College