Michelle Duncan
Versailles,KY
Summary
Dynamic and senior talent development manager with extensive experience in communication, education, and instructional design. Adept at crafting and executing learning strategies that support organizational resilience, talent growth, and leadership development. Skilled in harnessing artificial intelligence to enhance program insights, deliver personalized learning, and drive high-performance cultures. Known for fostering growth within complex organizations, leading cross-functional teams, and creating clear, impactful development programs that align seamlessly with corporate objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Talent Development Manager
Farm Credit in America
11.2021 - Current
- Spearhead the organization’s talent development strategy, aligning with business priorities and employee aspirations to foster a culture of resilience, adaptability, and continuous growth
- Leverage AI-driven insights to inform learning program design, adapting content to fit individual learning styles and development needs
- Oversee end-to-end design, execution, and scaling of AI-enhanced learning programs, supporting continuous improvement in employee skills and leadership capabilities
- Collaborate with senior leaders to create a vision for mentoring programs tailored to high-potential team members, focusing on career growth beyond current roles
- Champion continuous learning initiatives, implementing data-driven, AI-powered personalized learning paths through platforms like LinkedIn Learning to enhance employee engagement and skill development
- Introduced a targeted mentorship program
- Developed and implemented an AI-supported learning framework that increased knowledge retention and adaptability, recognized company-wide for its innovative approach
- Mitigated risks associated with turnover through targeted retention strategies focused on employee satisfaction and growth opportunities.
- Streamlined talent development processes through the introduction of digital tools and platforms for improved efficiency.
- Championed a culture of continuous learning by promoting best practices in adult education methods and tools.
- Enhanced employee performance by designing and implementing comprehensive talent development programs.
Senior Learning Program Manager
Farm Credit Mid-America
01.2018 - 01.2021
- Designed and executed scalable learning programs tailored to professional development and team success, leveraging AI for continuous program refinement
- Partnered with senior leaders across departments to create a unified vision for data-driven learning strategies, enhancing the alignment of employee skills with organizational objectives
- Facilitated training for emerging leaders, integrating AI tools to support real-time feedback and resilience-building within dynamic business environments
- Implemented a leadership development program that equipped over 50 emerging leaders with the skills and insights needed for high-responsibility roles, strengthening the company's leadership pipeline.
- Increased engagement in learning programs, fostering a proactive learning culture
Customer Service Team Leader
Citizens Commerce Bank
01.2017 - 12.2017
- Led a high-performing customer service team, driving improvements in service delivery and ensuring customer satisfaction in a fast-paced environment
- Developed and executed strategies to increase customer retention through team coaching and service improvements
- Fostered a culture of resilience and adaptability among team members, supporting them through industry shifts and ensuring consistency in customer care
- Reduced customer service response times through targeted training initiatives, increasing team efficiency and customer satisfaction
- Enhanced team productivity and cohesion, recognized for building a motivated, resilient team that consistently met performance goals
Education
Master of Arts - Communication and Education
Grand Canyon University
Bachelor of Science - Instructional Design
Asbury University
Skills
- AI-Driven Talent Development
- Strategic Vision & Leadership
- Resilience & Adaptability
- Cross-Functional Collaboration
- Instructional Design & Program Management
- Continuous Improvement
- Customer Service Excellence
- Virtual Training
- E-learning development
- Onboarding strategies
- Training design
- Assessment tools
- Career Development
- Workforce Planning
Certification
Skills First Talent Development
Succession Planning
Change Management
Business Development; Strategic Planning
Building a Talent Pipeline from New Recruits to Leadership
Creating a Top Talent Program
Timeline
Senior Talent Development Manager
Farm Credit in America
11.2021 - Current
Senior Learning Program Manager
Farm Credit Mid-America
01.2018 - 01.2021
Customer Service Team Leader
Citizens Commerce Bank
01.2017 - 12.2017
Bachelor of Science - Instructional Design
Asbury University
Master of Arts - Communication and Education
Grand Canyon University
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