Michelle Dunleavy
Rockport,MA
Summary
Highly organized, versatile administrative professional with a strong foundation in accounting, payroll processing and Human Resource collaboration. Skilled in workflow optimization, project coordination and providing reliable support across various functions. Known for effective communication, problem-solving, and adaptability to changing needs. Possesses a strong work ethic and high standards in managing responsibilities.
Overview
14
14
years of professional experience
Work History
Office Manager (37.5 Hours/Week)
Curran, Berger & Kludt, LLP
08.2021 - 08.2024
- Managed the administrative functions of a law firm consisting of 45 employees
- Supported the Management Team in accomplishing their goals through diligent administrative assistance such as report generation and trend research
- Actively proposed and implemented improvements to Information Technology and billing system workflows in order to remain compliant and efficient
- Administered various support programs for staff development and wellbeing; Planned staff gatherings, team-building activities and other company events as needed to promote staff engagement
- Partnered with the HR manager to interpret and implement company policies; Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly
- Maintained the physical property; Coordinated with vendors and contractors to complete building projects in a timely manner
Payroll Accountant & Administrator (40 Hours/Week)
Balise Dealer Services
08.2017 - 08.2021
- Administered and reviewed weekly payroll processes to ensure timely, accurate payroll for 1,500 employees
- Posted the journal entries, accruals and cash activities of all payroll transactions
- Maintained compliance with federal, state, and local tax regulations by staying up-to-date on changes and adjusting payroll systems accordingly
- Collaborated with the HR department to ensure smooth onboarding of new hires and setting up employee profiles in the payroll system
- Facilitated annual payroll and accounting audits by providing documentation and reports upon request
Accounts Payable Associate (40 Hours/Week)
Balise Dealer Services
11.2015 - 07.2017
- Coordinated with purchasing department to match purchase orders with received invoices for accurate payment processing
- Reviewed employee expense reports for compliance with company policies before processing reimbursements
- Contributed to audit preparation by maintaining organized records and documentation
- Increased accuracy of expense coding, resulting in improved budget tracking and cost analysis
Billing Administrator (40 Hours/Week)
Curran & Berger, LLP
08.2010 - 11.2015
- Administered the billing system of a law firm consisting of 25 employees
- Maintained accurate records of clients' financial transactions, ensuring data integrity within the company's database
- Interfaced with clients and attorneys to resolve account issues, documenting updates until matters were resolved
- Assessed room for improvement in the billing workflow and proposed solutions to the managing partner; Streamlined billing processes for improved efficiency and reduced collections efforts
- Organized digital filing systems for easy retrieval of client documentation during audits as needed
Front Office Manager (40 Hours/Week)
Curran & Berger LLP
11.2011 - 11.2013
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimal discrepancies
- Created weekly schedules for 4 front office staff members to provide appropriate coverage during peak hours or high demand periods
- Supported the managing partner in staff recruitment, benefits administration and other HR-related tasks to provide a smooth onboarding experience for new staff
- Resolved client complaints timely and professionally
- Maintained a clean and organized work environment, promoting a professional image to firm's guests
Education
Bachelor of Arts - Psychology
University of Massachusetts
Amherst, MASkills
- Clear oral/written communication
- Documentation and control
- HR Information Systems (Paycom; Checkwriters)
- Meticulous attention to detail
- Microsoft Office 365
- Payroll and budgeting
- Policy and procedure modification
- Problem-solving aptitude
- Process optimization
- QuickBooks (Online Advanced; Desktop Premier)
- Scheduling and calendar management
Accomplishments
- Successfully coordinated the firm's front office remodel and phone system overhaul, resulting in a pleasant reception area for both staff and clients, as well as a more simplified and enjoyable phone system for our reception team (Office Manager, July 2023).
- Utilized the company's newly acquired HR Information System (Paycom) to generate the payroll accounting journal entry through an Excel output, reducing the weekly journal entry task from 20 hours to 4 hours (Payroll Accountant & Administrator, (February 2020).
- Collaborated with the managing partner to regulate the firm's recurring monthly receivables. Implemented an ACH debit system that allowed us to streamline monthly payments, resulting in timely, consistent cashflow and reduction in collection efforts (Front Office Manager/Billing Administrator, March 2012).
Hobbies and Interests
- Hiking
- SCUBA diving
- Surfing
- Learning new things
- Traveling whenever possible
Timeline
Office Manager (37.5 Hours/Week)
Curran, Berger & Kludt, LLP
08.2021 - 08.2024
Payroll Accountant & Administrator (40 Hours/Week)
Balise Dealer Services
08.2017 - 08.2021
Accounts Payable Associate (40 Hours/Week)
Balise Dealer Services
11.2015 - 07.2017
Front Office Manager (40 Hours/Week)
Curran & Berger LLP
11.2011 - 11.2013
Billing Administrator (40 Hours/Week)
Curran & Berger, LLP
08.2010 - 11.2015
Bachelor of Arts - Psychology
University of Massachusetts
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