Michelle Dunn
Lexington,KY
Summary
Seasoned Manager and forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background in recruiting and hiring while matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement to maintain excellent customer and employee relations.
Overview
21
21
years of professional experience
Work History
Operations Manager
Metaphor For Life Dba HomeWell Care Services
06.2020 - Current
- Oversee administrative staff and compliance with company policies and procedures.
- Manage office budget, weekly reports and supply control.
- Interact well with customers to build connections and nurture relationships.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Report issues to higher management with great detail.
- Implement innovative programs to increase employee loyalty and reduce turnover.
- Analyze and reported on key performance metrics to senior management.
- Implement process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Human Resources Manager
Lowe's Home Improvement
07.2012 - 07.2019
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Instructed senior leaders on appropriate employee corrective steps.
- Distributed employee engagement surveys to identify areas of improvement.
- Organized community volunteer events for Lowe's Heroes Program annually.
Administrative Manager
Lowe's Home Improvement
03.2003 - 07.2012
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel and maintain audit compliance.
- Completed bi-weekly payroll for 175+ employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Associate of Arts - Arts And Humanities
Brevard Community College
Cocoa, FL05.1992
Skills
- VA Health Share Referral Management
- VA Community Care Network Claim Portal
- Community Care Referrals and Authorizations
- CINCH Community Care Management System
- WellSky Personal Care
- Performance Monitoring
- Employee Relations and Conflict Resolution
- Schedule Oversight
Timeline
Operations Manager
Metaphor For Life Dba HomeWell Care Services
06.2020 - Current
Human Resources Manager
Lowe's Home Improvement
07.2012 - 07.2019
Administrative Manager
Lowe's Home Improvement
03.2003 - 07.2012
Associate of Arts - Arts And Humanities
Brevard Community College
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