Michelle Dunn
Denton,TX
Summary
Dynamic leader with a proven track record at Sonic, adept in inventory management and customer service. Excelled in enhancing customer relations and streamlining operations, achieving a significant reduction in discrepancies. Skilled in team leadership and conflict resolution, consistently fostering a positive and efficient work environment.
Overview
9
9
years of professional experience
Work History
Assistant Manager
7 Elevn
12.2020 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Store Manager
Sonic
10.2018 - 11.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
Assistant Manager
Krystal's Restaurant
08.2015 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
GED -
Cypress Creek High School
Orlando, FLSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Time management
- Conflict resolution
- Verbal and written communication
- Inventory management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
7 Elevn
12.2020 - 08.2024
Store Manager
Sonic
10.2018 - 11.2020
Assistant Manager
Krystal's Restaurant
08.2015 - 08.2018
GED -
Cypress Creek High School
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