Michelle Dupuis
Orange Park,FL
Summary
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Independent Contractor
SPAR Group
09.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
Independent Contractor Event Service
Qwick Hospitality Staffing
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Internet Sales Specialist
EBay Store
01.2013 - Current
- Provided exceptional customer service through prompt communication via phone, email, and live chat support, resolving issues efficiently.
- Boosted online sales by developing and implementing effective internet marketing strategies.
- Increased customer satisfaction with timely response to inquiries and providing accurate product information.
- 100% Positive Feedback
- Negotiated with suppliers to secure best prices for products.
Bartender
Lynnway Sports Center
01.2015 - 06.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bar Manager
Jimmy's Bar & Oven
08.2011 - 01.2015
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Restaurant Server
Carrabba's Italian Grill
04.2005 - 08.2011
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Beverly High School
Beverly, MASkills
- Client relationship building
- Effective negotiation
- Strong multitasking
- Staff training
- Customer satisfaction
- Order taking
- Team player attitude
- Menu recommendations
- Safety compliance
- Order accuracy
- Clear and effective communication
- Point of sale (POS) system operations
Certification
- Learn2Serve On-Premises Alcohol Seller/Server 08/27
- Florida Food Service Worker Course exp 08/27
- Florida Driver's License
Timeline
Independent Contractor
SPAR Group
09.2024 - Current
Independent Contractor Event Service
Qwick Hospitality Staffing
06.2024 - Current
Bartender
Lynnway Sports Center
01.2015 - 06.2018
Internet Sales Specialist
EBay Store
01.2013 - Current
Bar Manager
Jimmy's Bar & Oven
08.2011 - 01.2015
Restaurant Server
Carrabba's Italian Grill
04.2005 - 08.2011
- Learn2Serve On-Premises Alcohol Seller/Server 08/27
- Florida Food Service Worker Course exp 08/27
- Florida Driver's License
High School Diploma -
Beverly High School
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