Michelle Durant
Orange Park,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Member Services/Automated Services
Jax Navy Federal Credit Union
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Developed key relationships with members to better understand their needs and interests, tailoring services accordingly.
- Served as a liaison between members and internal teams, ensuring seamless communication throughout all interactions.
- Balanced ACH Deposits
1ST AND 2ND GRADE TEACHER
Duval County Public School District
08.2013 - Current
- Integrated technology into the curriculum to enhance student learning
- Communicated regularly with parents regarding students' academic progress and behavioral issues
- Encouraged positive behavior by implementing effective classroom management techniques
- Participated in professional development workshops to stay current with best practices in education.
4TH GRADE MATH TEACHER
Duval County Public School District
08.2003 - 06.2013
- Prepared weekly lesson plans based on the Common Core State Standards for 4th Grade Mathematics
- Collaborated with other teachers to develop curriculum that meets state standards for 4th grade math
- Facilitated small group instruction for remedial and enrichment purposes.
6TH GRADE ELA TEACHER
Duval County Public School District
08.1999 - 06.2003
- Implemented differentiated instruction strategies based on individual student needs
- Organized classroom activities that fostered critical thinking skills and collaboration among peers
- Promoted respect for diversity by incorporating multicultural themes into instruction.
Education
Associate of Arts - General Studies
Florida State College At Jacksonville
Jacksonville, FLBachelor of Arts - Communications
University of North Florida
Jacksonville, FLSkills
- Student Engagement
- Individualized Learning
- Student Records Management
- Oral Communication
- Technology Integration
- Strong Organization
- Teamwork and Collaboration
- Customer Service Focus
- Calm and Professional Under Pressure
- Classroom Management
- Problem-Solving Skills
Certification
Florida Teaching Certificate- Elementary Education
Timeline
1ST AND 2ND GRADE TEACHER
Duval County Public School District
08.2013 - Current
4TH GRADE MATH TEACHER
Duval County Public School District
08.2003 - 06.2013
6TH GRADE ELA TEACHER
Duval County Public School District
08.1999 - 06.2003
Member Services/Automated Services
Jax Navy Federal Credit Union
Associate of Arts - General Studies
Florida State College At Jacksonville
Bachelor of Arts - Communications
University of North Florida
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