Overview
Work History
Summary
Software
Education
Skills
Timeline

MICHELLE DURKIN

Little Elm,TX

Overview

23
23
years of professional experience

Work History

Project Manager

Yadav Enterprises
12.2023 - 06.2024
  • Catering Online Ordering gap analysis following systems MSI, Olo, and Lunchbox NovaDine
  • POS and BOH Xpient, IRIS, Xenial, XBO, R365 BOH and Qu gap analysis.
  • Xenial POS\BOH Academy Training completed with 51 courses.
  • Website and Mobile application Punchh Upgrade Business Requirements
  • Tool Asana Kanban Boards, CrunchTime Support Requests, and Corrigo Help Desk open work orders review and analysis.
  • Organized professional with expertise in managing resources and optimizing performance.
  • Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Product Manager

Inspire Brands
03.2022 - 10.2023
  • Analyzed existing systems and databases and recommended enhancements to solve business needs for Buffalo Wild Wings and Arby’s.
  • Service Now monitors support related activities and resolutions.
  • Jira Requirements analysis for Arby’s and BWW Menu Management team participation and production configuration for unmatched items
  • Participation in the rollout various activities of Altametrics eRestaurant BOH
  • Implementation driver of BWW Canada food vendors EDI ordering for Ontario
  • Jira Business Requirements analysis - BOH/CT Open Items -CrunchTime Ideas Portal, CrunchTime integration with NDCP Product Mapping, CrunchTime Financial Calendar, User Guide Enterprise Manager, Franchisee Training Sessions, and Vendor Bids Overview Participation in the rollout of various activities of CrunchTime BOH
  • Duncan Back Office Catalog Administration, Menu Management team participation, and production configuration
  • MDM Menu Management Project Planning and SOW IronClad submissions for resources MDM and EBX Project.
  • Coordinated project planning and execution with team members and team leads.

Sr IT Systems Analyst

Frontier Communications Corporate
06.2021 - 03.2022
  • Coordinate Product priorities for 3 core teams with 99 applications including Infinium ERP, API services, Varasset, Sitetracker, EDW, Salesforce, and various home-grown systems
  • Oversee (or perform) the Business Analyst role of gathering requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and workflow analysis
  • Serve as the conduit between the customer community (internal and external customers) and the software development team to ensure business goals are achieved
  • Assist PMO with Project Intake, Epics, Features, User Stories, tool used for agile team activities is Jira and Confluence.

Sr Business Technical Analyst

Yum–Pizza Hut
Plano
02.2017 - 06.2021
  • AWS Product Owner consolidated data from 6,800 stores under a single dashboard
  • Utilized Splunk dashboard on top of AWS to provide internal and external stakeholders access to real-time data and insights
  • Business Analyst role on various teams that are impacted by the rollout of Altametrics eRestaurant, Cloudbridge, AWS Polling Services, XML Data mapping, EDI and API services
  • Responsible for vendor management and serving as a franchise liaison for the AWS polling services implementation and the Altametrics eRestaurant Conversion and roll out
  • AWS project manager established relationships with polling vendors InfoSync, DelaGet, Monolith-OneDataSource, MyBizView, DeliverPlus, & BlazeClan throughout the implementaion of over 3k locations
  • Product Owner for HR & Payroll Altametrics eRestaurant including conversion and implementation for IRS requirements like W4 changes and vendors like UltiPro, Franchise in House Payroll teams, 4th party CPAs and Accountants, PayCor, & EBS Product Owner for Supply Chain food vendors - McLane, SYSCO, Gordon Food Services Communication for releases during the software delivery cycles and conversion schedules updates
  • Project Management and implementation of Self-polling franchisees
  • Data Mapping and conversion Vendor Integration EDI Product Owner\SME coordinate business requirements with various Operations teams for Menu Management, Digital, Coupons, Discounts, and Food Administration

Scrum Master

Rent-A-Center
Plano
01.2013 - 02.2017
  • Ecommerce Scrum Master across 9 agile teams including DevOps – Integration & Automation Agile Craft Community of Practice Lead Chairperson
  • POS Scrum Master – Automation Test Lead TCOE Committee member for Product Assurance Group – defining People, Processes, & Tools current and future recommendations
  • UAT RAC POS Store Applications, iPad, Supply chain, & RAC eCommerce

Program Manager

Safety-Kleen – IT PMO/QA
Richardson
12.2011 - 01.2013
  • DMIAC Project – Program Management Handheld Route applications, Focal Point Upgrade Project Plan, Server checklist and Test Plan TFS Test Suites & Test Case Design Unit, System, Integration, End to End, & UAT SAP MM, SD, HR & AP UAT Planning, TFS Test Material Development Reviews

POS QA Manager

GameStop
Grapevine
07.2011 - 11.2011
  • Direct reports 8 contract software engineers and rolled off 15 contractors by conducting knowledge transfers
  • POS QA Project Status Summary Reporting of QA results and status to Directors, Managers, Stakeholders for QA deliverables
  • Participated in daily stand ups, stakeholder project meetings, business requirements reviews, integration test planning, execution, and release certification lab approvals
  • Delivered QA services Nordic POS 2.0 300 Retail Stores and Domestic & International POS 2.1-POS - 7000 Retail Stores

QA Team Lead

JC Penny
Plano
01.2010 - 06.2011
  • National Rollout RFID ATT – Store Systems & Innovation Applications RFID Enterprise Solution across 10+ enterprise applications - Supply Chain (13 + 2 Logistic Centers) +1100 Retail Stores
  • Multi-Organizational JCP, JCP.com, Sephora, and the Foundry Big & Tall Stores
  • Participate in requirements gathering, discussions for Business Requirements, Functional, Non-Functional, and Technical Specification
  • Complete the Verification Process for Project Artifacts.

Product Manager

Retalix
Plano, TX
11.2001 - 11.2009
  • Provided professional services to retail customers locally and internationally, resulting in the improvement of in-store efficiencies and customer savings.
  • Worked with the sales and marketing department in completing both RFP and RFI request from potential customers and partners.
  • Created and executed training programs to different levels of users from “Train the Trainer” to regional, district, end user and support.
  • Billable Clients- Gate Petroleum, The Pantry-Kangaroo, Southwest Convenience Stores-7-11, Tesoro Refining & Marketing, Casey’s General Stores, United Dairy Farmers, Quick Chek, IMK, Cumberland Farms, Alon Fina USA, New England Pantry, White Hen Pantry, Pilot Travel Centers, BP US, & BP Mexico,
  • Sell and introduce hand-held devices to improve store management and inventory tracking increasing inventory and store efficiency saving the customer time and money
  • Provided professional services to retail customers locally and internationally, resulting in the improvement of in-store efficiencies and customer savings
  • Responsibility for the successful implementation of business processes, handheld wireless solutions, and products within an extensive customer base in the Grocery, Dealer, Supply Chain, and C-Store sectors
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Incorporated delivery requirements into planning of testing schedules.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Billable Clients-Basha's, Hannaford Brother's, Market Basket, Brookshire Brothers, Wesco, Alex Lee, Redner's, Sunflower Markets, Gate Petroleum, Southwest Convenience Stores, Tesoro Refining & Marketing, Casey’s General Stores, United Dairy Farmers, Quick Chek, Pilot Travel Centers, BP US, & BP Mexico

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Communicated with key project stakeholders to ascertain project requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Software

Business Requirements

Technical Requirements

Vendor Management

Release Management

Super User Training

Testing Requirements

Education

GED -

University of North Texas, Denton, TX

General

Tarrant County College District, Fort Worth, TX

Skills

  • Project planning and development
  • Business process re-engineering
  • Systems Installation, Configuration and Upgrading
  • Project estimation and bidding
  • Systems Design Documentation
  • Project Management
  • Functional & Business Requirements
  • Advanced understanding of Store Systems
  • Testing and Conversion Plans
  • Change Control Processes
  • Team Bonding
  • New product introductions strategies
  • Software Development Lifecycle
  • Disaster Recovery Methodologies

Timeline

Project Manager - Yadav Enterprises
12.2023 - 06.2024
Product Manager - Inspire Brands
03.2022 - 10.2023
Sr IT Systems Analyst - Frontier Communications Corporate
06.2021 - 03.2022
Sr Business Technical Analyst - Yum–Pizza Hut
02.2017 - 06.2021
Scrum Master - Rent-A-Center
01.2013 - 02.2017
Program Manager - Safety-Kleen – IT PMO/QA
12.2011 - 01.2013
POS QA Manager - GameStop
07.2011 - 11.2011
QA Team Lead - JC Penny
01.2010 - 06.2011
Product Manager - Retalix
11.2001 - 11.2009
University of North Texas - GED,
Tarrant County College District - , General

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MICHELLE DURKIN