Michelle Durmo
Brooklyn,NY
Summary
Experienced education and community engagement professional with a strong background in student attendance improvement, youth mentoring, family support, and program coordination. Proven ability to collaborate with school leadership, community partners, and families to create supportive learning environments, and drive student success. Skilled in data analysis, event planning, team supervision, and implementing evidence-based interventions. Committed to fostering inclusive educational settings that promote academic achievement, social-emotional growth, and well-being.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beacon Program Director
El Puente de Williamsburg
10.2024 - 06.2025
- Directed the design, implementation, and evaluation of youth-centered educational and enrichment programs.
- Led, mentored, and supervised staff and volunteers, ensuring program alignment with organizational goals and community needs.
- Established and maintained strategic partnerships with schools, families, and community organizations to enhance resource access and student support services.
- Facilitated workshops and activities promoting academic achievement, leadership skills, and social-emotional learning.
- Oversaw planning process for events pertaining specifically to the arts.
- Participated in leadership meetings and SACC meetings to ensure alignment of organizational and school program goals.
- Ensured health and safety protocols were maintained and program guidelines were up to date.
- Created and implemented work scopes, ensuring rate of participation goals were met for elementary, middle, and high school students.
- Maintained partnership with school leadership team and collaborated on all event planning and execution.
Assistant Community School Director
El Puente de Williamsburg
03.2024 - 10.2024
- Supported implementation of the Community School model focusing on collaborative leadership, expanded learning time, family engagement, and integrated student support.
- Collaborated with school leadership to plan and execute school-wide events, initiatives, and programs.
- Supervised and developed the Attendance Coordinator and Success Mentor teams to enhance student attendance and engagement.
- Partnered with the Beacon Program to coordinate in-school and afterschool activities addressing academic and mental health needs.
- Maintained and analyzed mental health data to inform intervention strategies and stakeholder decision-making.
- Coordinated health service delivery, managing logistics for vision and dental screenings for over 380 students.
- Organized school-wide celebrations to recognize achievements and foster community collaboration.
Attendance Coordinator
El Puente de Williamsburg
11.2022 - 03.2024
- Assisted in creating an environment that responds to student and family needs, building a culture focused on high attendance and academic achievement.
- Proactively engaged families and students via phone, email, text, and in-person conversation to identify barriers impacting attendance.
- Completed daily attendance outreach, including texting all parents of students who were late or absent.
- Increased SY 2022-2023 attendance by 2% from 88% to 90%; maintained 90%+ attendance for SY 2023-2024.
- Facilitated bi-weekly attendance team meetings to identify trends, set goals, and implement strategies.
- Created and implemented a Success Mentoring Program, recruiting, supervising, and training mentors for students with Severe Chronic Absenteeism.
- Developed incentives to increase daily attendance.
- Trained and integrated 3 Success Mentors, managing caseloads of up to 20 students each.
- Documented Success Mentor sessions through Mental Health Reporting tools to track additional student services.
- Collaborated with MS 50 administration on family and student engagement proposals.
- Coordinated student needs with services and programming supporting social and emotional well-being.
- Executed community resource assessments for vulnerable students.
- Completed data entry promptly; worked with New Visions Student Sorter system and liaison.
- Attended stakeholder meetings and provided attendance trainings and presentations.
- Provided hallway supervision and supported school culture with Assistant Principal and Community School Director.
- Created graphics and flyers; attended weekly grade and CARE Team meetings; supported social media.
- Coordinated home visits and school promotion at open houses and middle school fairs.
- Supported Extended Learning Time programming and event coordination.
- Performed additional duties as assigned.
Parent Coach
Power of Two
04.2021 - 09.2022
- Collected client information using testing, interviews, discussion, and observation.
- Supported up to 17 families through one-on-one sessions with caregivers and children in-home and via telehealth.
- Communicated daily with families regarding scheduling, availability, and needs.
- Attended weekly Clinical, In the Moment (ITM), and program supervisions.
- Used Connections and ETO platforms to document and communicate progress.
- Managed scheduling via Google platform; created video montages for caregivers using iMovie.
Teacher's Assistant
SCO Family of Services
09.2019 - 04.2021
- Contributed to the planning, implementation, and coordination of a comprehensive early childhood education program.
- Supported the classroom teacher in delivering developmentally appropriate educational experiences across social-emotional development, literacy, language, mathematics, sciences, social studies, physical education, fine arts, and foreign language.
- Assisted in planning and implementing individual educational plans tailored to children's social, intellectual, linguistic, physical, and emotional developmental stages.
- Helped develop and maintain a classroom environment that fosters personal growth and is developmentally appropriate.
- Positioned strategically in classroom and play areas to actively engage children, ensure optimal supervision, and facilitate play.
- Assisted with entering and maintaining classroom and child data accurately and timely.
- Regularly collaborated with classroom teachers and Education Director to review data, develop action plans, and support goal achievement.
- Identified developmental concerns and communicated findings to the classroom teacher for further intervention.
- Worked with teaching teams to develop and complete weekly lesson plans.
- Collaborated with family engagement specialists and other staff to promote individual children's goals in communication, health habits, physical skills, self-awareness, and early literacy.
- Developed effective partnerships with families by maintaining open communication and encouraging parental involvement in the educational program.
- Participated in reflective supervision sessions with the classroom teacher and Education Director to improve instructional practices.
- Attended all required trainings and coaching cycles; developed personal professional development plans.
- Implemented programming requirements aligned with performance outcome standards and funding model guidelines.
- Maintained a safe and healthy classroom environment through daily health and environment checks; ensured proper maintenance and storage of equipment, furniture, materials, and supplies.
- Performed other duties as assigned to support classroom operations and student development.
School Aide
Department of Education
11.2017 - 09.2019
- Provided administrative support, including document distribution and phone management.
- Developed positive relationships with students, promoting a constructive learning environment.
- Enforced school policies and supervised hallways and lunchrooms.
- Supported Live School program and assisted deans as needed.
- Attended staff meetings and contributed to school committees.
Dispatch Administrator
Time Warner Cable
03.2016 - 12.2017
- Resolved escalated complaints and answered policy questions.
- Supervised direct reports and enforced procedures.
- Delivered courteous and efficient customer service.
- Provided product information and resolved issues.
- Coordinated service provider maintenance visits.
- Collaborated with customers and supervisors to resolve problems.
- Managed dispatch communications for assigned territories.
Education
Bachelor of Arts - Psychology
CUNY York College
Queens06-2019
Skills
- Student and Family Engagement
- Youth Development Programming
- Attendance Improvement Strategies
- Mentorship and Team Supervision
- Community Partnership Development
- Event Planning and Coordination
- Program Implementation and Evaluation
- Data Collection and Mental Health Reporting
- Crisis Management and Home Visits
- Workshop and Activity Facilitation
- Google Workspace
- Data entry
- Customer Service-oriented
Certification
- Medical Office Procedures and Administration Fundamentals by MedCerts on Coursera. Certificate July 7, 2025
- Attendance Teacher Certificate, 08/01/30
- CPR & First Aid Certification, 12/12/24, 2 years
- Mandated Reporter Training, Completed
- Health and Safety Training: Competencies in Child Care for Day Care Centers, School-Age Child Care, and Legally Exempt Group Directors, Completed
- Identifying and Responding to Anaphylaxis, Completed
References
References available upon request.
Timeline
Beacon Program Director
El Puente de Williamsburg
10.2024 - 06.2025
Assistant Community School Director
El Puente de Williamsburg
03.2024 - 10.2024
Attendance Coordinator
El Puente de Williamsburg
11.2022 - 03.2024
Parent Coach
Power of Two
04.2021 - 09.2022
Teacher's Assistant
SCO Family of Services
09.2019 - 04.2021
School Aide
Department of Education
11.2017 - 09.2019
Dispatch Administrator
Time Warner Cable
03.2016 - 12.2017
Bachelor of Arts - Psychology
CUNY York College