MICHELLE DURMO

Served as a long term substitute teacher for a 7th grade Science and Health classroom in a New York City middle school. Assumed full instructional and classroom management responsibilities during the teacher’s extended absence, ensuring continuity of learning and alignment with school and NYCPS academic expectations. Planned and delivered engaging lessons in science and health, supported student learning through differentiated instruction, monitored academic progress, and maintained a structured, inclusive classroom environment. Collaborated with administrators, support staff, and families to address student needs and promote academic and social-emotional growth.

• Developed lesson plans tailored to diverse student needs and learning styles.

Directed the design, implementation, and evaluation of youth-centered educational and enrichment programs that aligned with organizational goals and responded to community needs for over 90 families. Led, mentored, and supervised staff and volunteers while fostering a collaborative and supportive program environment. Built and maintained strong partnerships with schools, families, and community organizations to expand access to resources and strengthen student support services. Facilitated workshops and activities that promoted academic achievement, leadership development, and social-emotional learning. Oversaw the planning and execution of arts-focused events and collaborated closely with school leadership teams on all major event coordination. Participated in leadership and SACC meetings to ensure alignment between organizational priorities and school-based program goals. Maintained up-to-date health and safety protocols and ensured compliance with program guidelines. Developed and implemented work scopes designed to meet participation goals for elementary, middle, and high school students.

Supported the implementation of the Community School model by advancing key pillars such as collaborative leadership, expanded learning time, family engagement, and integrated student support. Worked closely with school leadership to plan and execute school-wide events, initiatives, and programs that strengthened student engagement and school culture. Supervised and developed the Attendance Coordinator and Success Mentor teams to improve student attendance, participation, and overall school connection. Partnered with the Beacon Program to coordinate in school and afterschool activities that addressed student's academic and mental health needs. Maintained and analyzed mental health data to help guide intervention strategies and inform stakeholder decision making. Coordinated the delivery of health services, including the logistics for vision and dental screenings for more than 380 students. Also organized school wide celebrations and recognition events to highlight student achievements and foster collaboration across the school community.

Supported the creation of a student and family centered school environment focused on improving attendance, academic achievement, and overall student well being. Proactively engaged students and families through phone, email, text, and in person communication to identify and address barriers affecting attendance, including conducting daily outreach to families of students who were absent or late. Contributed to measurable attendance gains by helping increase schoolwide attendance from 88% to 90% in the 2022–2023 school year and maintaining 90% or higher attendance in 2023–2024. Facilitated bi-weekly attendance team meetings to analyze trends, establish goals, and implement targeted intervention strategies. Created and managed a Success Mentoring Program for students experiencing severe chronic absenteeism, including recruiting, training, supervising, and supporting mentors with student caseloads. Developed attendance incentives, documented mentoring sessions through mental health reporting tools, and coordinated additional student services to support social emotional well being. Collaborated with school administration on student and family engagement initiatives, conducted community resource assessments for vulnerable students, and maintained accurate data entry using the New Visions Student Sorter system. Also participated in stakeholder meetings, delivered attendance related trainings and presentations, supported hallway supervision and school culture initiatives, created outreach materials and social media content, coordinated home visits and school promotional events, and assisted with Extended Learning Time programming and other school based duties as needed.

Provided one-on-one, in-home and remote coaching to approximately 20 caregivers of infants and young children using the Attachment and Biobehavioral Catch-Up (ABC) model to strengthen responsive parenting, healthy attachment, and early childhood development. Connected families to supportive resources, maintained documentation, and promoted positive family and child outcomes through consistent, culturally responsive support.

Supported the planning and implementation of a comprehensive early childhood education program by assisting with developmentally appropriate instruction across academic, social-emotional, physical, and creative learning areas. Collaborated with teachers and leadership to develop individualized plans, weekly lessons, and data-driven strategies that supported children’s overall growth and development. Maintained a safe, engaging classroom environment, ensured accurate recordkeeping, and helped identify developmental concerns for further support. Partnered with families and staff to promote student progress, strengthen communication, and support early learning goals.

Provided administrative and operational support by managing phone communications, distributing documents, and assisting school leadership as needed. Built positive relationships with students to help foster a supportive and constructive learning environment. Enforced school policies while supervising hallways and lunchrooms to maintain safety and order. Supported the Live School program, contributed to staff meetings, and participated in school committees to promote effective school operations and student success.

Managed dispatch operations across assigned regions by supervising direct reports, enforcing procedures, and coordinating scheduling and routing for field technicians to ensure timely and efficient service delivery across multiple regions. Analyzed daily dispatch reports to identify trends and support proactive resource allocation, while implementing process improvements that reduced errors and improved workflow consistency. Trained new team members on dispatch systems and procedures to maintain high performance standards. Also provided courteous customer service by sharing product information, resolving issues, coordinating maintenance visits with service providers, and collaborating with customers and supervisors to address operational concerns.