Hi, I’m
Michelle DuShane
Muskegon,Michigan
Summary
Highly motivated professional with 20 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals Highly motivated professional with 20 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned Small Business Owner with 20 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
30
years of professional experience
1
Certification
Work History
Comfort Keepers Home Care
Home Health Aid Care Coach
12.2024 - Current
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Comfort Keepers Home Care
In Home Care Giver
07.2024 - Current
Job overview
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Bright Ideas Day Care
Owner/Pre School Teacher
08.2006 - 06.2024
Job overview
- Create a nurturing and safe environment
- Ensuring the physical and emotional well-being of children is of upmost importance
- This includes maintaining a clean and organized space, implementing safety protocol, and fostering a warm and caring atmosphere
- Develop age appropriate curriculum
- Design and implement engaging lesson plans that promote cognitive, social, emotional, and physical development
- Incorporate of variety of activities, such as arts and crafts, storytelling, music, and outdoor play, to stimulate children's curiosity and creativity
- Foster positive relationships
- Build strong relationships with children, parents, and colleagues, promoting open communication and trust
- Encourage parents involvement and provide regular updates and children's progress and mile stones
- Individualized instruction
- Recognize an accommodate the unique learning styles and needs of each child
- Adapt, teaching strategies and materials to ensure every child is challenged and supported appropriately
- Encourage social skills and emotional intelligence
- Teach and model, positive behavior, conict, resolution, empathy, and respect
- Create opportunities for children to interact and collaborate with their peers, promoting teamwork and social development
- Monitor and assess progress
- Regulatory observe and assess children's development, keeping detailed records of their achievements and challenges
- Use the information to provide feedback to parents and to inform future lesson planning
- Stay up-to-date with the best practices
- Continuously seek professional development opportunities to stay informed about current research, trends, and best practices and early childhood education
- Apply this knowledge to enhanced teaching methods and improve overall quality of program.
Meijer
Costumer Service Representative/Cash Officer
08.1995 - 12.2006
Job overview
- Resolve customer issues
- Help customers with problems and complaints
- Worked in the front and checking customers out
- In the cash oce, balanced, and set drawers daily
- Set and balanced the store safe
- Complete store, transfers, handle money, and all forms responsibility and maintain accuracy of point of sale purchases.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
University of phoen
Medical billing/coding
07.2023
Northwest State
05.1992
Skills
- Regulatory Compliance
- Marketing tactics
- Business Management
- Budget Administration
- Administrative Oversight
- Relationship Building
- Human Resource Management
- Client Service
- Hiring and staffing
- Marketing
- Human Resources
- Budget Development
- Strategic Planning
- Business Administration
- Customer Relations
- Verbal and written communication
- Cost Reduction
- Customer Retention
- Cost Control
- Quality Assurance
- Program Administration
- Customer Service Management
- Schedule Management
- Administrative Management
- Performance Improvement
- Policy/program development
- Written Communication
- Time Management
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Problem-solving aptitude
- Delegating Work
- Professionalism
- Employee Scheduling
- Reliability
- Decision-Making
- Problem-Solving
- Effective communication
- Personable and friendly
- Building relationships
Accomplishments
- I have been selected the National honor ship for my grades in medical billing and coding
Certification
- I have my Home daycare license for the State of Michigan
- working on my certificate for medical billing and coding
Timeline
Home Health Aid Care Coach
Comfort Keepers Home Care
12.2024 - Current
In Home Care Giver
Comfort Keepers Home Care
07.2024 - Current
Owner/Pre School Teacher
Bright Ideas Day Care
08.2006 - 06.2024
Costumer Service Representative/Cash Officer
Meijer
08.1995 - 12.2006
Northwest State
University of phoen
Medical billing/coding
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