Michelle Dutton
Linden,Pennsylvania
Summary
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
30
30
years of professional experience
Work History
Library Secretary
Williamsport School District
06.2018 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Maintained clean reception area to promote positive, professional environment for clients.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Used MS Office to prepare various correspondence, reports and other written material.
- Created and implemented standard operating procedures for records handling.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Purchase Orders
- Budgeting
Office Administrator
Corter Concrete Construction
05.2015 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, record keeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Delivered clerical support by handling range of routine and special requirements.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Reconciled account files and produced monthly reports to keep Owner informed about office operations.
- Assisted with coordination and hosting of company events.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Compiled and distributed reports and contracts, auditing data prior to shipping to promote accuracy.
- Bookkeeping which include both accounts payable and receivable and weekly payroll.
- Maintained open communication with customers to foster positive relations and provide updates on issues
Cook, Prep, Cashier
Williamsport School District
09.2010 - 06.2018
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Maintained central standardized recipe and ingredient repository with nutritional and cost information.
- Transitioned between breakfast and lunch service.
- Ordered and received products and supplies to stock kitchen areas.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
- Maintained cash drawer of $200 or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Completed inventory counts and ordered merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
Feeder Packer /Laboratory Technician
First Quality Products
04.1996 - 06.2007
- Performed routine lab and department maintenance to keep area clean and orderly.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Documented information by maintaining daily logs and equipment record books.
- Trained new associates in laboratory procedures and standards.
- Registered and prepared samples for general analytical testing through data entry, weighing and physical homogenization.
- Collected and performed analytical testing on in-process product.
- Prepared and assured accuracy of standards and reagents needed for analyses.
- Completed quality documents and input and saved quality data in appropriate locations.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.
- Entered quality test results, scanned paperwork into SAP and monitored SAP for completion of inspections.
Education
High School Diploma -
Jersey Shore Area Senior High School
Jersey Shore, PA06.1994
Skills
- Flexible and Adaptable
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-Motivated
- Microsoft Office
- Decision Making
- Good listening skills
- Responsible
- Data Entry
- Great Customer Service
- I'm always excited to learn new responsibilities
- Dependable and easy going
Timeline
Library Secretary
Williamsport School District
06.2018 - Current
Office Administrator
Corter Concrete Construction
05.2015 - Current
Cook, Prep, Cashier
Williamsport School District
09.2010 - 06.2018
Feeder Packer /Laboratory Technician
First Quality Products
04.1996 - 06.2007
High School Diploma -
Jersey Shore Area Senior High School
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