Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Michelle Dye

Villa Grove,IL

Summary

Dynamic professional with a proven track record at Birkey's Farm Store, Inc., adept in office administration and bookkeeping. Excelled in enhancing customer satisfaction and streamlining bookkeeping procedures, showcasing strong problem-solving abilities and clerical support skills. Achieved significant improvements in operational efficiency and client relations through innovative strategies and meticulous attention to detail.

Overview

8
years of professional experience

Work History

Birkey's Farm Store, Inc

Accounts Payable
01.2021 - Current

Job overview

  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Matched purchase orders with invoices and recorded necessary information.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.

Birkey's Farm Store, Inc.

Administrative Assistant
11.2021 - Current

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Sports Vet Animal Medical Center

Veterinary Assistant
02.2019 - 11.2021

Job overview

  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted senior staff with blood analyses and physical assessments.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Administered medications to animals in treatment and documented changes in condition.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Educated clients on post-surgical care and nutrition.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Monitored vital signs and provided nursing care for animals.
  • Prepared animals for surgical procedures.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Restrained animals for examination and treatment.
  • Kept detailed records of animal treatments and medications.

Crossing Healthcare

Unit Secretary
05.2018 - 02.2019

Job overview

  • Maintained rapport with physicians, nurses and other healthcare personnel.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Monitored inventory levels and advised management of need for replenishment.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Processed medical insurance claims and payments.
  • Prepared and processed patient referrals and transfer requests.

Drygoods

Assistant Store Manager
08.2017 - 05.2018

Job overview

  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Created and maintained safe and secure work environments for employees.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Maurices

Assistant Store Manager
09.2016 - 07.2017

Job overview

  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Completed routine store inventories.
  • Trained and managed associates in customer service and sales techniques.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.

Education

Southern Illinois University, Carbondale
Carbondale, IL

Some College (No Degree)

University Overview

  • Extracurricular Activities: Soccer

St. Teresa High School
Decatur, IL

High School Diploma
05-2016

University Overview

  • Extracurricular Activities: Varsity Cheerleading/ Soccer.

Skills

  • Meeting planning
  • Clerical Support
  • Document Control
  • Spreadsheet Management
  • Calendar Management
  • Office Administration
  • Invoice Processing
  • Strong Problem Solver
  • Client Relations
  • Accounting Support
  • Staff Development
  • Training Oversight

Timeline

Administrative Assistant

Birkey's Farm Store, Inc.
11.2021 - Current

Accounts Payable

Birkey's Farm Store, Inc
01.2021 - Current

Veterinary Assistant

Sports Vet Animal Medical Center
02.2019 - 11.2021

Unit Secretary

Crossing Healthcare
05.2018 - 02.2019

Assistant Store Manager

Drygoods
08.2017 - 05.2018

Assistant Store Manager

Maurices
09.2016 - 07.2017

Southern Illinois University, Carbondale

Some College (No Degree)

St. Teresa High School

High School Diploma

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Michelle Dye