Michelle Eagle
Mentor,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Sous Chef
Jennings at Brecksville
Brecksville, Ohio
06.2023 - Current
- Supervised kitchen staff to maintain high food quality and safety standards.
- Collaborated with head chef on menu planning and ingredient sourcing.
- Trained new employees on culinary techniques and kitchen protocols.
- Developed recipes that aligned with seasonal offerings and guest preferences.
- Created a positive work environment by encouraging teamwork among staff members.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
Personal Shopper
Sam's Club
Oakwood, OH
04.2020 - 04.2023
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
Assistant Manager
Applebee's Grill + Bar
Willoughby, OH
07.2019 - 03.2020
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
Personal Chef/ Nanny
KJR Family Services.LLC
Beachwood, OH
11.2017 - 06.2019
- Created personalized meal plans based on client preferences, specifications, food allergies and dietary restrictions.
- Developed shopping lists in accordance with budgets provided by clients.
- Created recipes, incorporating various techniques, to build flavor and unique visual appeal.
- Cooked homemade meals using various techniques to enhance flavor and texture.
- Prepared various dishes using different cooking methods to bring out the flavor, texture and taste of all kinds of foods.
- Crafted meals in clients' home kitchens in accordance with food health and safety regulations.
- Researched new recipes and ingredients to incorporate into meal plans.
- Created menus for clients that comprised fresh, locally grown food for farm-to-table dinner entrees.
- Packaged and labeled prepared meals meant to be consumed at later date.
- Shopped for meal ingredients on regular basis.
- Stored and organized food items in pantry and fridge.
- Handled grocery shopping to pick up necessary items for use in recipes.
Food Service Director
Windsor Heights Assisted Living and Memory Care
Beachwood, OH
04.2015 - 11.2017
- Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Oversaw operations for high-volume facility managing three daily meals.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Produced detailed documentation to outline potential worker issues.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Distributed food to service staff for prompt delivery to customers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted staff by serving food and beverages or bussing tables.
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Dining Services Director
Brookdale
Mentor, OH
03.2013 - 04.2015
- Kept facility in compliance with applicable safety and sanitation requirements.
- Oversaw hiring, training and management of more than 12 personnel across all areas of dining services.
- Improved controls to streamline procedures, eliminate waste and control costs.
- Completed frequent checks of food production to assess preparation standards, portioning and performance speed.
- Projected inventory needs and maintained levels within ideal parameters.
- Held daily meetings for all staff to cover policy changes, menu updates and upcoming events.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted staff by serving food and beverages or bussing tables.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Distributed food to service staff for prompt delivery to customers.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
House Cleaner
Self Employed
Willoughby, OH
01.2005 - 08.2014
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used cleaning chemicals following proper guidelines.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Returned rooms to occupant-ready status to satisfy future guests.
Customer Service Representative
Sodexo USA
Willoughby, OH
07.2012 - 04.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Cook
Emeritus Senior Living
Willoughby, OH
06.2010 - 03.2013
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Used standardized recipes and other instructions to prepare food.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Replenished food items from inventory and rotated ingredients.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Set up and performed initial prep work for soups, sauces and salads.
- Managed portion control using correct utensils during preparation and plating.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Education
High School Diploma -
Villa Angela
Cleveland 06.1987
Skills
- Relationship Building
- Informed Product Selections
- Verbal and Written Communication
- Deadline Driven
- Prioritizing Orders
- Verifying Order Accuracy
- Online Order Processing
- Customer Service
- Planning and Organization
- Upbeat and Outgoing Attitude
- Heavy Lifting
- Mobile Ordering Understanding
- Food Safety and Sanitation
- Documentation and Reporting
- Recipe development
- Team leadership
- Decision-making
Timeline
Sous Chef
Jennings at Brecksville
06.2023 - Current
Personal Shopper
Sam's Club
04.2020 - 04.2023
Assistant Manager
Applebee's Grill + Bar
07.2019 - 03.2020
Personal Chef/ Nanny
KJR Family Services.LLC
11.2017 - 06.2019
Food Service Director
Windsor Heights Assisted Living and Memory Care
04.2015 - 11.2017
Dining Services Director
Brookdale
03.2013 - 04.2015
Customer Service Representative
Sodexo USA
07.2012 - 04.2014
Cook
Emeritus Senior Living
06.2010 - 03.2013
House Cleaner
Self Employed
01.2005 - 08.2014
High School Diploma -
Villa Angela