Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MICHELLE EAGLE

Toronto

Summary

Professional administrative professional skilled in office management, document preparation, and data entry. Proven track record of enhancing organizational efficiency, ensuring smooth operations, and supporting executive teams. Strong focus on team collaboration, flexibility, and delivering results. Reliable, adaptable, and proficient in managing changing priorities and deadlines.

Overview

22
22
years of professional experience

Work History

Administrative Clerk - HR

FedEx Ground
11.2021 - Current
  • Kept office documents well-organized and quickly retrieved files for team members.
  • Completed all required paperwork within anticipated timeframes.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
  • Administered pre-employment background checks and facilitated drug screenings.
  • Oversaw documentation for employee promotions and rate changes.
  • Scheduled interviews with management teams.
  • Screened and pre-interviewed candidates referred for hiring consideration.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Provided excellent customer service to both internal and external clients through prompt responses to inquiries and effective problem-solving skills.
  • Ensured accurate record-keeping with diligent data entry into various company databases, spreadsheets, and software programs.
  • Safeguarded confidential information by instituting strict document handling protocols and secure storage solutions.
  • Streamlined office processes by implementing new filing systems and organizational strategies.
  • Consistently exceeded performance expectations, receiving recognition for exceptional work ethic, adaptability, and commitment to delivering outstanding administrative support.
  • Managed high-volume phone calls, addressing inquiries and forwarding messages to appropriate personnel in a timely manner.

Senior Operations Administrator

FedEx Ground
02.2021 - 11.2021
  • Managed daily operations of [Type] establishment and monitored activities to verify compliance with SOPs and safety regulations.
  • Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including quality assurance and customer service.
  • Monitored daily operations to maintain compliance with organizational policies, regulations and laws.
  • Created comprehensive reports to provide executive leadership with insights into operational performance metrics.

Collections Specialist

Compugen Inc
06.2018 - 01.2021
  • To collect on past due balance over net 30 days, ensure customers pay within terms.
  • Making collection contact with customers before account becomes delinquent.
  • Discuss and establish effective payment arrangements and follow through on promises to pay.
  • Utilize customer service skills to effectively respond to customer enquiries.
  • Reconciling accounts ensuring customers pay correctly.
  • Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts.
  • Called moderately aged accounts in-person with friendly approach to resolve non-payment issues.

Collections Representative

City Water International
02.2014 - 06.2018
  • To collect on past due balance over net 30 days, to negotiate contracts ensuring customers abide by a legal binding contract, to place over 50 calls/day, making collection contact with customers before account becomes delinquent, making large volume of outgoing calls, discuss and establish effective payment arrangements and follow through on promises to pay, utilize customer service skills to effectively respond to customer enquiries.
  • Reconciling accounts ensuring customers pay correctly, educate customers concerning the bills sent out.
  • Prepared and mailed letters to collect on outstanding customer balances.
  • Conducted skip tracing to locate individuals responsible for outstanding balances.

Collections Rep

Purolator
01.2012 - 01.2013
  • To collect on past due balance over net 14 days and to ensure all customers pay within 30 days.
  • Placing over 40+ calls day, using sap system.
  • Liaise with sales professionals concerning issues on accounts.
  • Reconciling accts.

Call Center Supervisor

Market Probe
01.2007 - 01.2013
  • To council train new employees, to ensure staff of 90+ following rules and guidelines as per call council of Canada.
  • Using quality assurance to ensure staff is following scrip verbatim, run reports, stats on each staff member, to perform performance reviews with each staff member.

A/R Collection Clerk

Purolator Freight
01.2008 - 01.2012
  • Handle 80 calls daily, to collect on past due balances over 30 days, to reconcile payments,.
  • Audit and review accounts, liaising with internal and external departments to find quick resolution on payments , CLI Experience, utilize customer service skills to effectively respond to all enquiries, generates collection letters if necessary and ensures account settlement or resolution.

Commercial collection Officer

The Brick Warehouse LP
01.2003 - 01.2006
  • Handle commercial accounts , where the client is beyond their agreed terms.
  • To collect on 5 million dollar accounts daily and aid clients to maintain their accounts in good standing.
  • Ensuring no errors are submitted to payables and reconciling issues on various outstanding accounts.
  • Providing superior customer service via the telephone, 80+ calls daily.

Education

Diploma - Office administration Medical, Computer Business Applications

Seneca College
Toronto, Ontario

Academy Of Learning
Toronto, Ontario

Skills

  • Teamwork
  • Serve customer needs
  • Update records
  • Prepare correspondence
  • Spreadsheet tracking
  • Word processing
  • Attention to detail
  • Highly detail-oriented
  • Strong organizational skills
  • Team player attitude
  • Professional telephone etiquette

Accomplishments

  • Decreasing overall total delinquency by 300K.
  • Total monthly aging Purolator Freight 500K+ Purolator Freight, Etobicoke, Ontario Award Certificate.
  • Decreasing A/R Arrears from total of 18% to.
  • 5.93% target goal each month is 6% or less Purolator Freight, Etobicoke, Ontario.

Timeline

Administrative Clerk - HR

FedEx Ground
11.2021 - Current

Senior Operations Administrator

FedEx Ground
02.2021 - 11.2021

Collections Specialist

Compugen Inc
06.2018 - 01.2021

Collections Representative

City Water International
02.2014 - 06.2018

Collections Rep

Purolator
01.2012 - 01.2013

A/R Collection Clerk

Purolator Freight
01.2008 - 01.2012

Call Center Supervisor

Market Probe
01.2007 - 01.2013

Commercial collection Officer

The Brick Warehouse LP
01.2003 - 01.2006

Diploma - Office administration Medical, Computer Business Applications

Seneca College

Academy Of Learning

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