MICHELLE EASON
St James Primary Care
HORNELL,New York
20
years of professional experience
Dynamic professional with a proven track record at St James Hospital, excelling in patient registration and insurance verification. Leveraged exceptional customer service skills to enhance patient satisfaction and streamline operations. Proficient in Epic charting and HIPAA compliance, consistently achieving high accuracy rates in data management and patient interactions.
Work History
OAS
7 Years 4 Months- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assessed customer needs through active listening and inquiry.
- Collaborated with diverse coworkers to accomplish goals and resolve product and service-related issues.
- Partnered with team members to achieve project objectives and ensure timely completion of deadlines.
- Worked with cross-functional teams to achieve goals.
- Proposed innovative ideas and solutions that improved team performance and achieved better outcomes.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Outpatient Access Specialist
2 Years 1 Month- Registered outpatient patients at St. James Hospital through accurate demographic verification.
- Verified insurance coverage and eligibility for St. James Hospital outpatient services.
- Scheduled outpatient appointments and coordinated referrals to enhance patient access across St. James Hospital departments.
- Collected copayments and clarified financial obligations to ensure patients understood their responsibilities.
- Updated patient records in St James Hospital registration and access systems.
- Assisted patients with check-in, directions, and service location information.
- Resolved scheduling conflicts and access issues in collaboration with clinical and front desk teams to improve patient experience.
- Maintained confidentiality while handling sensitive patient information at St James Hospital.
- Scanned medical documents into the EHR system upon receipt from physicians' offices or patients.
- Processed authorizations for services rendered by outside providers or facilities.
- Assisted with scheduling tests and procedures requested by physicians' offices.
- Answered multi-line phone system, directed calls, and took messages for callers.
- Conducted outbound calls to confirm upcoming appointments.
- Performed data entry tasks accurately while following departmental policies and procedures.
- Participated in staff meetings, trainings, and other events related to work duties.
- Responded to incoming emails regarding appointment requests or changes in a timely manner.
- Provided customer service support to resolve patient inquiries or complaints in a timely manner.
- Monitored the clinic waiting room ensuring appropriate flow of traffic throughout the day.
- Followed up on outstanding lab results or test reports on behalf of providers.
- Prepared daily activity reports that summarized the number of patients seen per provider.
- Applied HIPAA regulations to protect patient information during all interactions.
Phlebotomist
2 Years 7 Months- Perform and maintain accurate and timely collection and documentation of specimens
- Registered patients, ensuring readiness for blood draws and drug screens to facilitate accurate testing
- Implemented infection control measures, enhancing safety protocols in clinical settings
- Organized and maintained blood collection equipment for optimal functionality and compliance
Education
- Automated Office Practice
Certificate - General Education Development
Skills
Patient registration process
Insurance coverage verification
Appointment coordination
Data analysis
Epic electronic records
HIPAA compliance
Customer service
Timeline
OAS
St James Primary Care
07.2016 - 11.2023Read More
Outpatient Access Specialist
St James Hospital
06.2014 - 07.2016Read More
Phlebotomist
NOYES MEMORIAL HOSPITAL
08.2003 - 03.2006Read More
GST BOCES
from Automated Office Practice
Read More
BATH HAVERLING SCHOOL 25
Certificate from General Education Development
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