Michelle East
Summary
Driven, detail-oriented professional seeking to secure a challenging position in a reputable organization which demands the right attitude to work, where I can expand my learnings, knowledge, and skills.
Overview
10
10
years of professional experience
Work History
Clinical Compliance & Development Specialist
Jim Taliaferro Community Mental Health Center
08.2023 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Created and maintained databases to track and record customer data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
MENTAL HEALTH TECHNICIAN/PRSS/
Jim Taliaferro Community Mental Health Center
10.2021 - Current
- Supervise, promote healthy coping habits and care for consumers in an Inpatient mental health facility
- Provide empathy and understanding to those consumers
- Maintain vigilant security and routine checks with attention to detail
- De-Escalate hostile situations with verbal communication and/or physical restraint
- Experience working on the mobile crisis response team which involves responding to crisis situations in the community
- Experience in training new employees on policies and procedures.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
AUTHORIZED COLLECTOR- D&D VENDING
D & D Vending INC.
09.2020 - 10.2021
- Collected and entrusted with large amounts of monetary donations for Ronald McDonald house charities in 4 different states.
- Collects all vending machine (VM) coins/monies
- Performs basic repair and maintenance on VM and donation containers in the field to include testing of coin mechanism, cleaning exterior surfaces and replacement of missing or damaged mechanisms
- Coordinates and conducts move of VM an/or new replacement of machines and donation containers with the appropriate District Manager
- Provide comprehensive Monthly Workload and Performance Reports
- Resolved disputes quickly through careful investigation and appropriate action, preserving customer relationships while protecting company interests.
- Entered client details and notes into system for interdepartmental access and review.
- Performs other Duties assigned
HEALTH INFORMATION SPECIALIST
COMANCHE COUNTY MEMORIAL HOSPITAL
01.2020 - 05.2020
- Collaborate with collectors, Medical billing, and Finance Department to obtain and verify account histories and case sensitive documentation forwarded to the legal department for implementation of suit filings
- Prepare patient records for uncompensated care and bad debt write off
- Review patient records to ensure that all levels of legal and medical information provided meet HIPAA guidelines
- Handle insurance correspondence specifically including Federal Health Insurance programs such as Tricare, Medicare, Medicaid, Veterans Administration, and secondary supplemental policies
- Research patient issues and provide patient with necessary explanation while maintaining confidentiality of patient
- Maintain records of all daily, weekly, monthly and yearly reports.
Office Manager
J&M EAST ENTERPRISES
11.2013 - 02.2020
- Maintain all office correspondence
- Communicate on phone, email or fax with clients, vendors, employees, and Supervisors
- Induct new employees, give them training, explain to new recruits about their job responsibilities
- Data entry in the office computer system
- Maintain all office equipment
- Submit invoices by electronic data interchange
- Update customer files with issued invoices
- Update clients' accounts with payments received.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Education
01.2022
01.2022
01.2016
01.2001
01.1999
01.1987
Skills
- Strong Communication Skills
- Reliable and Dependable
- Data Collection
- Data Entry
- Partnership Building
- Quality Control
- Attention to Detail
- Employee Interviewing
- Orientation and Onboarding
- Class Scheduling
- Program Monitoring and Tracking
References
- Crystal Leonhart 580-4674041
- Corri Polzien, 580-786-9609
- Valerie Macias 580-647-0521
Timeline
Clinical Compliance & Development Specialist
Jim Taliaferro Community Mental Health Center
08.2023 - Current
MENTAL HEALTH TECHNICIAN/PRSS/
Jim Taliaferro Community Mental Health Center
10.2021 - Current
AUTHORIZED COLLECTOR- D&D VENDING
D & D Vending INC.
09.2020 - 10.2021
HEALTH INFORMATION SPECIALIST
COMANCHE COUNTY MEMORIAL HOSPITAL
01.2020 - 05.2020
Office Manager
J&M EAST ENTERPRISES
11.2013 - 02.2020
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<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits & Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development & Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition & Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations & Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits & Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development & Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition & Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations & Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank