Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Eckert Scott

Michelle Eckert Scott

Administrative Assistant & Customer Service Specialist
Petaluma,CA

Summary

+Dedicated administrative professional whose strong work ethic, ability to adapt quickly and resilience to efficiently handle multiple changes, will ensure smooth and efficient office operations.

+Possessing an extensive customer service background, highly accomplished in consultative listening, combining strong expertise in client relations with outstanding skills in successful issue resolution.

+Comfortable working alone or with colleagues to accomplish on-time and accurate clerical tasks. Eager to contribute to a dynamic team and support organizational goals.

Overview

11
11
years of professional experience

Work History

Senior Customer Service Issue Resolution Specialist / Sales Representative

Humble Abode, Inc.
Santa Rosa, California
  • First dedicated sales representative for start-up internet retail home furnishings company, generating sales in excess of $1.5 million within the first year, substantially increasing revenue while assisting firm’s growth and consistent inclusion on INC Magazine’s 2000 list
  • First point of contact for customers, vendors, and logistics communications; fostered enduring relationships with transportation providers and suppliers; contributed to the creation of company procedural manual and provided training to new representatives
  • As senior customer service officer, served as consumer advocate in matters regarding all customer service issues; consistently successful in negotiations with multiple vendors and customers, thereby resolving difficult situations at minimal or no cost to the firm and providing excellent customer service while retaining the customer for future purchases
  • Created detailed, appealing product descriptions on retail website, as well as updated product and policy information, utilizing customized NetSuite software
  • Designed and implemented sales floor vignettes and displays for firm’s first showroom and corporate lobby

IT Business Systems Analyst, Commercial Insurance Department

Fireman's Fund Insurance Company
Novato, California
  • FFIC Contingent Staff, contracted through Kelly Services:
  • Provided administrative support as a member of the Electronic Forms Print Team for the Commercial and Personal Insurance Departments
  • Analyzed and processed highly detailed data, utilizing ISO Suite+ Insurance software application, while maintaining and refreshing filing systems
  • And assisted staff with various projects
  • Updated and maintained FFIC's Commercial Policy Information Database, meticulously proofreading forms to ensure the accuracy of data, resulting in enhanced reconciliation of policy accounts.
  • Compiled information and created databases to monitor work order status, ensuring accurate compliance with the Sarbane/Oxley Act
  • Efficiently managed the administration and release of FFIC State Insurance manuals for national distribution

On-Site Corporate Liaison / Document Coordinator

McGlinchey Stafford, PLLC
Novato, California
  • Provided a strong corporate presence at the firm’s client in Novato, California, closely assisting operations in the GreenPoint Mortgage Wholesale Funding Document Preparations Department:
  • Facilitated the preparation process of legal mortgage documents by coordinating communications between all parties involved
  • Analyzed, verified and compiled large, highly detailed document files using Empower! Mortgage software for processing by onsite and remote Document Preparations staff.
  • Consistently provided superior customer service, troubleshooting issues to achieve successful resolution in a fast-paced environment, expediting swift completion and dispatch of contracts for execution

Corporate Representative / Placement Consultant

Assisted Living Locators, Inc.
Roseville, California
  • Acted as a liaison between clients and Residential Care Facilities for the Elderly; effectively promoted services at industry exhibitions and marketing events.
  • Expanded and enhanced the company's resources through the development of a comprehensive database, extensive research, and facility assessments, fostering valuable business partnerships.
  • Created Virtual Tour catalog to conveniently showcase area facilities through digital photography and evaluations, improving customer satisfaction
  • Conducted client interviews and evaluations; coordinated facility tours and negotiated satisfactory residential contracts on behalf of clients.

Secretary to CEO / Front Desk Receptionist

McCarthy Construction, Inc.
Sacramento, California
  • Provided comprehensive administrative support to the CEO and staff of a well-established local commercial construction company.
  • Greeted clients, subcontractors, and vendors as the front desk receptionist; handled a busy multi-line phone system and managed all communications including email, post, and shipping operations
  • Managed all correspondence, calendars, and expense reports as the personal secretary to the CEO, ensuring prompt and efficient handling.
  • Created and implemented tracking system for Project Library, ensuring accuracy of procedures and inventory for plans, manuals, and addenda of bids and projects
  • Streamlined compliance requirements through effective reconfiguration and administration of subcontractor insurance records, leading to improved efficiency.
  • Enhanced the firm's marketing brochure by consolidating and categorizing extensive project and personnel details
  • Coordinated the execution of an annual banquet by arranging elegant invitations, organizing attendees' lists, and curating delectable menus to ensure a remarkable celebration

Administrative Assistant / Data Researcher, Marketing Department

Global Blue DVBE, Inc.
Petaluma, California
May.2020 - May.2024
  • Provided direct administrative support within the sales department as an Assistant to the Business Development Director.
  • Effectively developed content for successful email marketing campaigns through the utilization of Zoho software applications.
  • Served as the first point of contact, overseeing the management and distribution of all prospect response correspondence.
  • Project management and logistics coordinator for product delivery to end use clients.
  • Developed extensive records of state, county, and city agencies to support marketing strategies.
  • Performed necessary administrative tasks using Microsoft Office Suite, primarily Outlook and Excel.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Sales and Customer Service Agent

DeWeyl Tool Company, Inc.
Petaluma, California
09.2016 - 01.2019
  • Offered essential administrative assistance within the sales department of a manufacturing facility specialized in developing custom tools for the microelectronics industry
  • Managed all ad hoc requests from domestic and international clients via phone and email, effectively addressing customer concerns to achieve successful resolutions; also conducted general receptionist tasks and performed clerical duties when needed.
  • Managed all aspects of sales administration using QuickBooks, including quotes creation, order processing, payment tracking, client account updates, and database management. Skilled in working with Microsoft Office Suite tools such as Outlook and Excel.
  • Managed strict security screening processes for client information, ensuring compliance with governmental export rules and regulations

Administrative Support Specialist, Finance Department; Customer Support Team

One Legal, LLC
Novato, California
08.2015 - 08.2016
  • Long-Term assignment, contracted through Apple One: Initially assigned to call center's Customer Support Team, promoted to the Finance Department as a primary receptionist and administrative assistant.
  • Delivered exceptional customer support via phone and email, effectively resolving all client-related accounting and software issues.
  • Executed precise examination of complex legal forms to ensure proper documentation. Updated comprehensive client account details and facilitated payment processing through One Legal's proprietary platform and NetSuite software.
  • Performed general receptionist and clerical duties, including sorting and distribution of mail, as well as collections tasks within Finance Dept., operating in Microsoft Office, Outlook, NetSuite, DocuPeak, and Great Plains software.

Executive Assistant to the Director of Surgical Services

Santa Rosa Memorial Hospital
Santa Rosa, California
07.2015 - 08.2015
  • Temporary Staff assignment, contracted through Office Team
  • Provided direct administrative support via phone, email, and calendar management; prepared expense reports utilizing Concur software; compiled and continually updated Surgery Scheduler/Surgeon contact database
  • Developed and delivered engaging educational luncheon event for 40+ attendees. Organized PowerPoint presentation and distributed pre-prepared informational packets. Coordinated activities at off-site surgeon's offices.
  • Prepared, edited and proofread highly detailed forms, including departmental policy and contractual documents; recorded, transcribed and distributed all departmental meeting minutes

Business Systems Analyst / Executive Administrative Assistant / Clerk

Fireman's Fund Insurance Company
Novato, California
01.2013 - 01.2014
  • FFIC Contingent Staff contracted through Populus Group and Kelly Services
  • Provided administrative support as a member of the Electronic Forms Print Team for the Commercial and Personal Insurance Departments
  • Exhibited strong skills in composing, modifying, and correcting intricate forms and documents as a proofreader.
  • Maintained accurate records of departmental staff meetings by recording, updating, and sharing meeting minutes; created various useful organizational materials
  • Coordinated and oversaw complete reorganization of hard copy archives
  • Executive Administrative Assistant, Enterprise and Operations Departments:
  • Provided direct, simultaneous administrative support to the VP of Enterprise Performance & Portfolio Management, and to the Assistant VP of Operations Support, including all departmental directors and staff of both departments
  • Managed executive and middle management level calendars, Conference Room scheduling, departmental mail distribution, and new staff on-boarding.
  • Coordinated the smooth execution of multiple meetings and events, both on-site and off-site, while ensuring effective management of facilities and catering team.
  • Developed and managed expense reports utilizing Cybershift expense software application
  • Executed comprehensive executive and departmental travel logistics with proficiency in Egencia corporate travel software.
  • Clerk III, General Counsel’s Office:
  • Administrative clerical support as team member for General Counsel’s Special Project
  • Conducted thorough research and analysis of complex Excel spreadsheets in both internal and external database systems to ensure the organization of precise and comprehensive data
  • Implemented refined search strategies to effectively gather relevant information from both internal and external databases for the special General Counsel’s project

Education

Some College (No Degree) - Interior Design And Art History

American River College
Sacramento, California

Secretarial Services Certification - Administrative Assistance And Secretarial Science

Sawyer’s School of Business
Sacramento, California

Skills

  • Microsoft Office Suite
  • Access
  • Excel
  • Outlook
  • Word
  • QuickBooks
  • NetSuite
  • Lotus Notes
  • Zoho Business Software
  • Concur Expense Software
  • CyberShift Expense Software
  • ISO Suite Insurance Software
  • Empower! Mortgage Software
  • Egencia Corporate Travel Software
  • ShoreTel Phone Systems Software
  • Invoice Processing
  • Database Management
  • Calendar Management
  • Meeting planning
  • Expense Reporting
  • Multi-Line Telephone Systems
  • Mail handling
  • Clerical Support
  • Spreadsheet Management
  • Document Control
  • Appointment Scheduling
  • Research
  • Travel Coordination
  • Filing
  • Office Administration
  • Workflow Optimization
  • Reception oversight
  • Quality Assurance
  • Scheduling
  • Strong Problem Solver
  • Presentation Preparation
  • Multi-Task Management
  • Calendaring
  • Credit and collections
  • Travel Arrangements
  • Customer Service
  • Multi-line telephone system operation
  • Administrative operations
  • Advanced MS Office Suite knowledge
  • Professional and polished presentation
  • Grammar
  • Multi-Line Phone Systems
  • Office Management
  • Dedicated Team Player
  • Quickbooks
  • Insurance eligibility verification
  • Microsoft
  • Proofreading
  • Computer Skills
  • Meticulous attention to detail
  • Internet Research
  • Professional Communication

Timeline

Administrative Assistant / Data Researcher, Marketing Department

Global Blue DVBE, Inc.
May.2020 - May.2024

Sales and Customer Service Agent

DeWeyl Tool Company, Inc.
09.2016 - 01.2019

Administrative Support Specialist, Finance Department; Customer Support Team

One Legal, LLC
08.2015 - 08.2016

Executive Assistant to the Director of Surgical Services

Santa Rosa Memorial Hospital
07.2015 - 08.2015

Business Systems Analyst / Executive Administrative Assistant / Clerk

Fireman's Fund Insurance Company
01.2013 - 01.2014

Some College (No Degree) - Interior Design And Art History

American River College

Secretarial Services Certification - Administrative Assistance And Secretarial Science

Sawyer’s School of Business

Senior Customer Service Issue Resolution Specialist / Sales Representative

Humble Abode, Inc.

IT Business Systems Analyst, Commercial Insurance Department

Fireman's Fund Insurance Company

On-Site Corporate Liaison / Document Coordinator

McGlinchey Stafford, PLLC

Corporate Representative / Placement Consultant

Assisted Living Locators, Inc.

Secretary to CEO / Front Desk Receptionist

McCarthy Construction, Inc.

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Michelle Eckert ScottAdministrative Assistant & Customer Service Specialist