MICHELLE EDMOND
Slidell,LA
Summary
Proven in enhancing customer satisfaction, I excel in client services and data entry, demonstrated during my tenure at Cigna/Evernorth. Leveraging strong communication and problem-solving skills, I effectively coordinated insurance-covered services, boosting patient access efficiency. My expertise in HIPAA compliance and proficiency in healthcare systems like CERNER and McKesson HPF underscore my commitment to excellence in patient support.
Overview
18
18
years of professional experience
Work History
COPAY ASSISTANCE REP
Cigna/Evernorth
MEMPHIS, TN
09.2021 - 09.2023
- Work with patients and guarantors to secure payment for outstanding account balances.
- Discuss deductibles, co-payments, and authorizations with patients. Coordinate services that are covered by insurance.
- Interact directly with healthcare providers, assisting patients with obtaining medications.
- Utilize training and problem-solving skills to answer patient calls effectively.
- Multi-tasking while maintaining attention to detail, and documenting information in the computer.
PATIENT ACCESS REP
DEPAUL COMMUNITY HEALTHCARE SVCS
New Orleans, LA
08.2019 - 09.2021
- Greet patients and visitors: In person and via phone, schedule appointments, update demographic information, financial information, insurance information, and obtain copays, and other billing collections.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Ensured patient follow-up appointments and procedures were provided at the time of checkout.
- Treated all Visitors and Patient with Courtesy and Respect.
- Stayed current on community-based resources and services useful to patients.
HIE/ROI Tech
LCMC/WEST JEFFERSON MEDICAL CENTER
MARRERO, LA
08.2005 - 07.2018
- Assist patients with obtaining their PHI (Personal Health Information).
- Process all medical records request of PHI for patients, physicians, attorneys (subpoena's), court orders, Insurance companies, state and federal agencies, and other health care facilities and entities.
- Adhere to all HIPAA guidelines.
- Answered phones, and assisted with health information records.
Education
High School Diploma -
O. PERRY WALKER SR HIGH
2532 Gen. Meyer Ave. New Orleans, La, 7011405-1979
Skills
- Telephone receptionist
- Data entry proficiency
- Client services
- Customer relations
- Paperwork processing
- Client relationship building
- Customer support
- Point-of-sale system
- Communication
- Microsoft, Outlook, Excel, Word
- Computer literate
- McKesson HPF, MIDAS, Mosaic, STAR, CERNER, GroupWise, RxHome, Pega Systems, Blue Zone, eClinical, ECW
- Customer service
Affiliations
- Bowling
- Entertaining at home
- Travel (Travel with Kaci agency).
References
References available upon request.
Timeline
COPAY ASSISTANCE REP
Cigna/Evernorth
09.2021 - 09.2023
PATIENT ACCESS REP
DEPAUL COMMUNITY HEALTHCARE SVCS
08.2019 - 09.2021
HIE/ROI Tech
LCMC/WEST JEFFERSON MEDICAL CENTER
08.2005 - 07.2018
High School Diploma -
O. PERRY WALKER SR HIGH
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