Michelle Edwards
Summary
Highly motivated former account executive with a background in sales and finance. Looking to reenter the workforce after taking time off to raise two children. While taking a career sabbatical, have volunteered in several positions at school, church and in the community. Excellent at multitasking, problem solving and time management.
Overview
6
6
years of professional experience
Work History
Client Service Associate
Morgan Stanley Smith Barney
Rogers, AR
08.2007 - 07.2008
- Communicated with clients regarding account services, statements, and balances.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Resolved concerns with products or services to help with retention and drive sales.
- Series 7, Series 66 Licensed
Associate Client Advisor
Arvest Bank
Rogers, AR
07.2005 - 08.2007
- Informed and suggested new banking products to customers.
- Opened new accounts according to laid down rules and guidelines.
- Assessed client's viability for financial services and facilitated closings and referrals.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
Inbound Sales Representative
Franklin Templeton Investments
St. Petersburg, FL
10.2004 - 06.2005
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
Sales Training Specialist
Oracle
Redwood , CA
12.2003 - 08.2004
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Developed and led group training courses to align with corporate sales and service goals.
- Facilitated new hire training program and serving as the central point of contact for all new hires.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
Commercial Account Executive
Mci Worldcom
San Francisco, CA
06.2001 - 12.2002
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Established new business and managed customer base of 500kMRC base.
Education
Bachelor of Science - Marketing
Indiana University Bloomington
Bloomington, IN05.1999
Skills
- Efficient and Detail-Oriented
- Prospecting Clients
- Member Relationship Management
- Understanding Customer Needs
- Upbeat and Positive Personality
- Account Management
Timeline
Client Service Associate
Morgan Stanley Smith Barney
08.2007 - 07.2008
Associate Client Advisor
Arvest Bank
07.2005 - 08.2007
Inbound Sales Representative
Franklin Templeton Investments
10.2004 - 06.2005
Sales Training Specialist
Oracle
12.2003 - 08.2004
Commercial Account Executive
Mci Worldcom
06.2001 - 12.2002
Bachelor of Science - Marketing
Indiana University Bloomington
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