Michelle Edwards
Warner Robins,GA
Summary
Proven leader in claims and property management with a track record of enhancing recovery rates and tenant satisfaction. Expert in negotiation and customer service, adept at driving operational excellence and achieving significant improvements in efficiency.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
7
7
years of professional experience
Work History
Subrogation Specialist
GEICO
07.2022 - Current
- Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices to optimize subrogation efforts.
- Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
- Enhanced recovery rates by implementing effective subrogation strategies and procedures.
- Effectively prioritized tasks based on urgency or associated financial impact for optimal time management.
- Implemented process improvements that enhanced workflow efficiency within the subrogation department.
- Evaluated liability determinations using critical thinking skills combined with industry knowledge, leading to accurate assessments of fault distribution.
- Negotiated settlements with responsible parties, securing favorable outcomes for clients.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Internal Claims Specialist
GEICO
07.2022 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Negotiated with other involved parties to arrange settlements for maximum results.
Tag/ Title Clerk
Houston County Tax Commissioner
04.2021 - 06.2022
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Handled cash and credit card payments accurately.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Received and processed paperwork for titles, new license plates, and renewals.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Calculated and remitted state sales tax, service, and other charges.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Service Clerk
Emmett L Goodman Attorney At Law
01.2020 - 04.2021
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
- Consistently upheld company values through excellent work ethic and dedication to delivering outstanding service.
- Supported staff training initiatives by mentoring new hires and sharing best practices with colleagues.
- Reduced customer complaints by effectively addressing and resolving issues as they arose.
- Closed work out orders by accepting payments, issuing receipts, and filing documents.
- Collaborated with team members to achieve consistent, high-quality customer experiences.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
Property Manager
KenDom Property Managment
07.2019 - 01.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Legal Manager
Paradise Auto Sales
11.2018 - 06.2019
- Optimized budget allocation for the legal department by tracking expenses and negotiating competitive rates with vendors.
- Advised company on achieving statutory compliance by interpreting regulations, suggesting company policies and distributing literature on compliant work practices.
- Drafted clear and concise contracts that protected the company''s interests while fostering positive business relationships with clients and partners.
- Improved legal department efficiency by streamlining processes and implementing new case management systems.
- Played a crucial role in dispute resolution processes by effectively mediating conflicts between parties both internally and externally.
- Proactively identified legal risks in proposed business strategies, providing alternative solutions to minimize potential negative impacts.
- Supported business development initiatives by analyzing relevant laws and regulations to ensure full compliance during expansion into new markets or industries.
- Negotiated favorable settlements in high-stakes litigation cases, saving the company significant financial resources.
- Revised and finalized letters, briefs, and memos.
- Researched statutes, decisions, legal articles, and codes.
- Produced legal documents such as briefs, pleadings and appeals.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Collection Specialist
Creditor Bureau Associates
05.2018 - 11.2018
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
Assistant Manager
Service Loan Company
07.2017 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Science - HealthCare Administration
Middle GA State University
Macon GA 05.2025
High School Diploma -
Elk Grove Charter High School
Elk Grove, CA03.2012
Skills
Strong negotiation skills
Case Evaluation
Decision-making capabilities
Legal Terminology Understanding
Investigative research
Claims Management Proficiency
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Title processing
File Management
Accuracy and Precision
Notary Public
Product and service knowledge
Cash handling expertise
Administrative Support
Payment Arrangement
Skip Tracing
Collections processing
Account Management
Property Inspections
Customer service-focused
Property Management
Timeline
Subrogation Specialist
GEICO
07.2022 - Current
Internal Claims Specialist
GEICO
07.2022 - Current
Tag/ Title Clerk
Houston County Tax Commissioner
04.2021 - 06.2022
Service Clerk
Emmett L Goodman Attorney At Law
01.2020 - 04.2021
Property Manager
KenDom Property Managment
07.2019 - 01.2020
Legal Manager
Paradise Auto Sales
11.2018 - 06.2019
Collection Specialist
Creditor Bureau Associates
05.2018 - 11.2018
Assistant Manager
Service Loan Company
07.2017 - 02.2018
Bachelor of Science - HealthCare Administration
Middle GA State University
High School Diploma -
Elk Grove Charter High School