Michelle Edwards
Jacksonville,AR
Summary
Attentive Licensed Massage Therapist with 20 years of Sports Medicine experience. Having a sports medicine background helps with the ability of implementing myriad approaches to physical and mental restoration. Matches optimal therapeutic techniques to reported symptoms. Skilled professional ameliorating pain and renewing body and mind. Extensive knowledge and experience in athletic training, enhances the ability to evaluate and access musculoskeletal injuries. Which gives the unique ability to create different treatments to promote and assist with general wellness.
Overview
24
24
years of professional experience
Work History
Licensed Massage Therapist
DelicateTouch By Michelle (Self-employed)
Little Rock, AR Metro Area
06.2022 - Current
- Prepared oils and lotions for massages.
- Maintained accurate and up-to-date client records.
- Performed aroma therapies and specialized relaxation techniques.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Educated clients on benefits of massage therapy and importance of self-care.
- Assessed clients to determine appropriate massage techniques to apply.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Analyzed postural assessments and range of motion.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed customized massage programs to meet unique requirements.
Certified Athletic Trainer
CHI St. Vincent Infirmary
Little Rock, AR
01.2010 - Current
- Assessed physical and physiological conditions of athletes to determine eligibility for competition.
- Coordinated care with team doctors, athletes, families and coaches.
- Educated athletes on importance of proper nutrition, rest and hydration.
- Delivered emergency care for injured athletes on field or at sporting events.
- Applied therapeutic modalities and procedures to treat injuries.
- Liaised between athletes, coaches and doctors to coordinate appointments and support wellness.
- Devised rehabilitation and exercise plans to aid healing, build strength and prevent further injury.
- Evaluated and triaged athletic injuries for doctor.
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice, or while exercising.
- Supported students in meeting training and conditioning goals.
- Monitored and evaluated injured athletes during rehabilitation sessions.
- Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
- Prescribed treatments such as rest, ice, compression, and elevation.
- Strengthened communication skills through regular interactions with others.
- Developed emergency action plans for on campus and off campus venues
- Managed budget and ordered supplies
- Coverage of 10 sports
Department Manager
Unites States Air Force National Guard
Little Rock, AR
04.1999 - 06.2021
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Communicated with managers of other departments to maintain transparency.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed 20+ employees
Education
Certificate of Completion - Massage Therapy
Touching America Clinic& School of Massage Therapy
Maumelle, AR03.2022
Bachelor of Science - Athletic Training
University of Central Arkansas
Conway, AR12.2003
Skills
- Technique Evaluation
- Sports Injuries
- Special Events
- Reading Comprehension
- Excellent Teamwork
- Progress Monitoring
- Injury Evaluation
- Patient Confidentiality
- Emergency First Aid
- Athletic Training
- Player Evaluation
- Athlete Support
- Safety Measures
- Team Goals
- Player Supervision
- Therapeutic Techniques
- Game Readiness
- Key Relationships
- Mentoring Athletes
- Joint Mobilization
- Quality Improvement Plans
- Healthcare Regulations
- Compassionate Care
- Program Records Management
- Eligibility Requirements
- Office Cleaning
- Performance Improvement
- Social Perceptiveness
- Academic Standards
- Quality Patient Care
- Documentation Skills
- Document Management
- Player Mentoring
- Electronic Charting
- Interdisciplinary Care
- Complex Problem-Solving
- Injury Prevention and Treatment
- Positive Interactions
- Equipment Use
- Patient Education
- Brace Fitting
- Administrative Support
- Conflict Resolution Techniques
- Rehabilitation
- Financial Management
- Train Employees
- Fire Safety Regulations
- Quality Standards
- Cost Management
- Team Leadership
- Order Supplies
- Greet Guests
- Manage Budgets
- Customer Service
- Managing Career Progression
- Strategic Planning
- Assist Customers
- Managing Laborers
- Managed Care
- Managing Defaults
- Process Payments
- Risk Management
- Time Management
- Performance Tracking and Evaluations
- Body Mechanics
- Relaxation Techniques
- Maintaining Clean Work Areas
- Customer Satisfaction
- Flexibility Techniques
- Swedish Massage
- Intake Forms
- Injury Care
- Administrative Duties
- Heat Therapy
- Facility Maintenance
- Creative Solutions
- Filing Systems
- Infection Control Procedures
- Client Requirements
- Joint Assessment
- Knead Muscles
- Muscle Strengthening
- Medical Terminology
- Credit Card Transaction Processing
- Evaluate Muscle Strength
- Emotional Support
- Taking Vital Signs
- Acute and Chronic Pain Management
- Interpersonal Communication Skills
- Teaching Exercises
- Critical Thinking
- Booking Procedures
- Anatomy
- Aromatherapy
- Hydrotherapy
- Deep Tissue Massage
Timeline
Licensed Massage Therapist
DelicateTouch By Michelle (Self-employed)
06.2022 - Current
Certified Athletic Trainer
CHI St. Vincent Infirmary
01.2010 - Current
Department Manager
Unites States Air Force National Guard
04.1999 - 06.2021
Certificate of Completion - Massage Therapy
Touching America Clinic& School of Massage Therapy
Bachelor of Science - Athletic Training
University of Central Arkansas