Michelle Einmo
Fayetteville,AR
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Assistant Manager
TJ Max
07.2024 - Current
- Assited in managing a 23M dollar store.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased sales through effective merchandising strategies and targeted promotions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Owner and Designer
Caitlin's Fairy Circle
08.1988 - Current
- Design and create jewelry to sell online or at a local art show
- Maintain a spreadsheet to figure out price and sales
- Package and ship orders in a timely manner
Store Manager
Dollar General
02.2024 - 07.2024
- Managing a 2.5M dollar store.
- Schedule and monitor payroll to make sure to stay with in guidelines
- Evaluate, coach, and train employees
- Complete all communications and tasks requested from the district, region and corporate level
- Complete all marketing and merchandising on a set timeline
- Receive and process shipment as required by the company
- Complete and monitor all cash management from daily activity to nightly deposits
- Receive and process all vendors and finalize PO's at the end of the month
Retail Manager
Cracker Barrel
11.2022 - 02.2024
- Managed a 1.8M dollar store.
- Work with the General Manager to assure the highest standard of hospitality while maintaining the retail sales team!
- Process and complete visuals, truck and vendor deliveries!
- Hire and train the retail sales, visual and truck teams that averaged at 15 to 25 employees.
- Continue to coach and guide each employee so that they may continue to grow!
- Help introduce new programs to help with guest services and hospitality such as the new loyalty program and scheduling system!
Area Supervisor/Store Manager
Tuesday Morning
07.2022 - 11.2022
- Managed a 2.5M dollar store.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Organized new stock for floor placement
- Prepared and submitted nightly bank deposits
- Improved profitability by executing daily, weekly and monthly floor plan changes
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Created engaging merchandise presentations to motivate impulse purchases
- Organized and updated schedules to optimize coverage for expected customer demands
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth
- Reduced shrinkage through proactive inventory management and security-driven approaches
- Increased store sales by cross-selling complementary items
- Assisting with projects to help achieve optimal staffing and merchandising
- Travel to other stores to assist other managers with recruiting, merchandising and streamlining procedures
Store Manager
Aeropostale
11.2019 - 07.2022
- Managed a 2M dollar store.
- Maintaned top 5 position in the district in most metrics.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Organized new stock for floor placement
- Prepared and submitted nightly bank deposits
- Improved profitability by executing daily, weekly and monthly floor plan changes
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Created engaging merchandise presentations to motivate impulse purchases
- Organized and updated schedules to optimize coverage for expected customer demands
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth
- Reduced shrinkage through proactive inventory management and security-driven approaches
- Increased store sales by cross-selling complementary items
Sales Manager
My Eye Lab
05.2019 - 12.2019
- Assist patients with selecting frames and making final adjustments
- Completing pre tests monitoring lab jobs and shipping status of orders
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs
- Provided in-depth information on product features so customers could make educated buying decisions
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Organized and updated schedules to optimize coverage for expected customer demands
- Oversaw daily staffing needs and handled scheduling for store employees
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions
- Monitored team sales targets and addressed deficiencies
Sales Associate
Belk's Department Store
12.2018 - 05.2019
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Built and maintained relationships with peers and upper management to drive team success
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Built trusting relationships with customers by making personal connections
- Adhered to company initiatives and achieved established goals
- Conferred with customers to understand needs, recommend products and solve after-sale issues
- Communicated effectively with clientele to maintain customer satisfaction and loyalty
- Collaborated with other sales team members to share selling strategies and gain new insights
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Improved overall customer purchasing experiences to promote steady revenue
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions
- Created and implemented store displays, promoting sales and growth
General Manager/Store Manager
Shoe Carnival
06.2018 - 10.2018
- Managed a 2.5M dollar store.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Established membership loyalty implementing rewards program to drive client retention
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Resolved customer problems by investigating issues, answering questions and building rapport
- Strengthened work flow productivity by hiring, managing and developing top talent
- Monitored employee performance and identified performance gaps for corrective action
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Trained and mentored associates to teach daily tasks and procedures
- Preserved product quality by maintaining stockrooms and disposing of damaged items
Staffing Coordinator
Gainesville Health Care Center
06.2017 - 03.2018
- Maintain and adjust a monthly block schedule for over 200 nursing staff at a 180 bed facility
- Interview and hire nursing staff
- Complete the census report for the state every morning, and call in staff to fill shifts where needed
- Met with the Director of Nursing to ascertain current and long-term staffing needs
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health
- Prepared employees for assignments by establishing and conducting orientation and training programs
- Supported human resources, controlling resume flow within applicant tracking system
- Oversaw staff and client training objectives to install knowledge of federal, state and local regulations and requirements
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel
Store Manager
Wet Seal
08.2016 - 02.2017
- Managed a 1.8M dollar store.
- Dropped shrink to 3.95 from 10% in the first year.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Resolved customer problems by investigating issues, answering questions and building rapport
- Strengthened work flow productivity by hiring, managing and developing top talent
- Monitored employee performance and identified performance gaps for corrective action
- Trained and mentored associates to teach daily tasks and procedures
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Preserved product quality by maintaining stockrooms and disposing of damaged items
Store Manager
Artsy Abode
11.2015 - 05.2016
- Managed a 2M dollar store.
- Managed inventory tracking and physical inventory counts to minimize loss
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Worked closely with vendor representatives in visual merchandising
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Resolved customer problems by investigating issues, answering questions and building rapport
- Strengthened work flow productivity by hiring, managing and developing top talent
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Monitored employee performance and identified performance gaps for corrective action
- Answered product questions with up-to-date knowledge of sales and promotions
- Trained and mentored associates to teach daily tasks and procedures
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Preserved product quality by maintaining stockrooms and disposing of damaged items
- Coordinated social media and marketing strategies to promote brand awareness and increase sales
Registrar
City College
01.2011 - 11.2015
- Completed registration for 550 students accurately and efficiently
- Directed, coordinated and evaluated activities of support staff within academic institutions, departments and alumni organizations
- Advised students on course selection, progress toward graduation and career decisions
- Collaborated with teachers to understand and improve classroom conditions
- Improved student educational plans by advising on course selection, progress plans and career decisions
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations including electronic record keeping
- Improved individual departments by working closely with faculty to reorganize class loads, promote resource utilization and modernize equipment
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
Store Manager
For Love 21/Forever 21
04.2007 - 06.2008
- Managed a 2.5M dollar store.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Resolved customer problems by investigating issues, answering questions and building rapport
- Strengthened work flow productivity by hiring, managing and developing top talent
- Monitored employee performance and identified performance gaps for corrective action
- Trained and mentored associates to teach daily tasks and procedures
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Preserved product quality by maintaining stockrooms and disposing of damaged items
Department Manager
JCpennys
2006 - 2007
- Assisted with managing a 5.5M dollar store.
Store Manager
Motherhood
08.1999 - 08.2005
Vendor Services Representative
Hauser and Associates
11.1998 - 07.1999
Costume Assistant, Special Events
Disney
Full-time Retail Cast Member
Disney World, Magic Kingdom
04.1997 - 09.1999
Education
Associate in Medical Office Administration-Billing and Coding -
City College
Gainesville, FL12.2011
Associate in General Studies -
Santa Fe College
Gainesville, FL09.1996
Associate in Fashion and Interior Design -
Wade College
Dallas, TX01.1994
Skills
- Accurate money handling
- Stock management
- Meticulously detail-oriented
- Merchandise planning
- Recruitment and hiring
- Technology proficiency
- Store operations
- Resourceful nature
- Staff relations
- Safety mindset
- Promotions management
- Sales expertise
- Strategic thinker
- Team motivation
- Outstanding communication skills
- Hourly shift management
- Maximizing profitability
- Culture development
- Store displays
- Goals and performance
- Operations
- Systems and software expertise
- Bank deposit procedures
- Financial operations management
- Store opening and closing procedures
- Effective leader
- Scheduling
- Vendor Management
- Purchasing and planning
- Delegation
- P&L Administration
- Multitasking Abilities
- Customer Relationship Management
- Conflict Resolution
- Adaptability
- Time management abilities
- Performance Management
- Forecasting
- Policy Development
- Benchmarking
- Planning and coordination
- Reliability
- Student assessment
- Staff Development
- Performance Evaluation
- Maintaining documents and records
- Customer service focus
- Cross-functional coordination
- Problem-solving skills
- Customer service excellence
- Teamwork skills
- Record-keeping
- Office equipment proficiency
- POS systems expert
Certification
Certified Coding Specialist, 06/01/16, 01/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
TJ Max
07.2024 - Current
Store Manager
Dollar General
02.2024 - 07.2024
Retail Manager
Cracker Barrel
11.2022 - 02.2024
Area Supervisor/Store Manager
Tuesday Morning
07.2022 - 11.2022
Store Manager
Aeropostale
11.2019 - 07.2022
Sales Manager
My Eye Lab
05.2019 - 12.2019
Sales Associate
Belk's Department Store
12.2018 - 05.2019
General Manager/Store Manager
Shoe Carnival
06.2018 - 10.2018
Staffing Coordinator
Gainesville Health Care Center
06.2017 - 03.2018
Store Manager
Wet Seal
08.2016 - 02.2017
Store Manager
Artsy Abode
11.2015 - 05.2016
Registrar
City College
01.2011 - 11.2015
Store Manager
For Love 21/Forever 21
04.2007 - 06.2008
Store Manager
Motherhood
08.1999 - 08.2005
Vendor Services Representative
Hauser and Associates
11.1998 - 07.1999
Full-time Retail Cast Member
Disney World, Magic Kingdom
04.1997 - 09.1999
Owner and Designer
Caitlin's Fairy Circle
08.1988 - Current
Costume Assistant, Special Events
Disney
Associate in General Studies -
Santa Fe College
Associate in Fashion and Interior Design -
Wade College
Certified Coding Specialist, 06/01/16, 01/01/24
Department Manager
JCpennys
2006 - 2007
Associate in Medical Office Administration-Billing and Coding -
City College
Similar Profiles
Mackenzie MontalvoMackenzie Montalvo
Front End Supervisor at TJ MaxFront End Supervisor at TJ Max
LEONARDO LOMBARDLEONARDO LOMBARD
Retail Sales Associate at TJ MaxRetail Sales Associate at TJ Max
Dayvon MouldenDayvon Moulden
Cashier at TJ MaxCashier at TJ Max