Michelle E. Isaac

• I serve the same essential role as the educator I am filling in for. I thoroughly enjoy teaching high school students and possess a caring, relatable, and positive attitude that is key to building relationships with students quickly, allowing them to establish respect in the classroom even when their primary educator is away. In addition, this makes it easier for them to manage classroom behavior and enforce compliance with classroom policies.
• Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.

I help students find their voice, dig deeper, and tell authentic, compelling stories in their college essays. As a mentor, I guide them through brainstorming and outlining, helping them uncover what makes them unique. I also provide thoughtful feedback and proofreading, shaping their ideas into standout applications that reflect their true selves.

• Developed trust-based relationships with mentees through active listening and empathetic communication.
• Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
• Regularly assessed progress and provided feedback to support continued development.

• Extensive SAT exam preparatory instruction experience
• Strong familiarity with a variety of tutoring techniques
• Excellent knowledge of a variety of individual learning styles
• Outstanding motivational and mentoring abilities
• Superior grasp of SAT enrollment procedures and format
• Exceptional interpersonal skills with colleagues, students, and parents
• High skills in both group and individual tutoring
• Supported students with helpful study habits and exam strategies.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

"During my time away from corporate banking, I had the honor of serving as my parents' primary caregiver. In 2016, I gradually transitioned into education, becoming an SAT prep tutor to help students thrive in the college admissions process."

• Work directly with Not-for-Profit clients with annual revenue between $10 to $50 million.
• Responsible for relationship management activities, customer service, and operational controls of an assigned portfolio of commercial customers.
• Serve as the primary point of contact for each client within my assigned portfolio to assist them with complex treasury products and services, transactional accounts, and various credit facilities, which include (Commercial Loans, Lines of Credit, and Bonds)
• Personal Accomplishments
• Successfully managed several multi-million dollar checking accounts, savings accounts, loans, and lines of credit that increased business for our organization and continued growth with my client's organization.
• Completed online implementation and banking for 100% of my clients, which resulted in a considerable decrease in bank fees and, as a result, increased time-management effectiveness for my clients.
• I successfully added 8 new clients to my portfolio, which resulted in $1.5 million in additional revenue for the bank.
• Responded promptly to client inquiries via phone, email, or face-to-face meetings.
• Assisted in retaining high-value clients through proactive communication and exceptional service delivery.

• Responsible for the banking center's overall performance and success, including sales and operations.
• I interacted throughout the day with my employees and customers, ensuring that my employees provided excellent customer service to each customer who visited our branch or drive-thru.
• Lead by example, coach the right behaviors, and hold myself and my team accountable for what suits our customers.
• Personal Accomplishments
• Successfully led my team from a performance level 5 (low level) branch to a performance level 2 (top 10% level in the Midwest Region) within the first six months of leading the team as their manager.
• Successfully exceeded sales and service goals for four consecutive quarters.
• Coached and mentored (12) banking center employees comprised of Personal Bankers, Customer Service Supervisors, and Bank Tellers.
• Selected as the Central Indiana Trainer for newly established Banking Center Managers.
• Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
• Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.