Michelle Ellis
Media,PA
Summary
Results-driven professional, prepared to bring extensive experience in managing executive operations and driving strategic initiatives. Focused on fostering collaborative environment and ensuring alignment with organizational goals. Reliable in adapting to dynamic needs and skilled in project management and communication.
Overview
15
15
years of professional experience
Work History
Senior Operations Manager
Title Alliance, Ltd.
11.2022 - Current
- Serve as a strategic advisor to executive leadership, driving operational improvements and aligning business objectives with corporate strategy
- Oversee multi-state operations, managing financial reporting, performance metrics, and key business initiatives for 30 locations
- Lead cross-functional teams of 100+ employees, fostering collaboration and optimizing workflows to enhance productivity
- Develop and implement leadership training programs to strengthen workforce engagement, retention, and succession planning
- Partner with senior executives to assess expansion opportunities and implement scalable, data-driven solutions
General Manager
Title Alliance, Ltd.
01.2022 - 11.2022
- Managed human resources, talent acquisition, and employee training across Pennsylvania and New Jersey
- Designed and executed onboarding programs that improved employee retention and operational efficiency
- Supervised 80 employees across 21 locations, ensuring adherence to company policies and fostering a high-performance culture
- Standardized operational procedures through process documentation and workflow optimization
Implementation Manager
Title Alliance, Ltd.
01.2021 - 01.2022
- Spearheaded workforce expansion efforts, overseeing new office openings, relocations, and organizational transitions
- Led process improvement initiatives, enhancing employee engagement and operational effectiveness
- Evaluated and updated HR policies, training procedures, and performance management strategies to drive business success
Market Center Administrator
Keller Williams
10.2016 - 12.2020
- Directed financial planning, business operations, and HR functions for a high-growth real estate market center
- Managed budgeting, payroll, and benefits administration to drive financial performance and workforce satisfaction
- Partnered with executive leadership to optimize productivity, employee engagement, and operational efficiency
Data Support Analyst
Infor Global
01.2015 - 10.2016
- Analyzed workforce and customer data to identify business opportunities and process enhancements
- Led training and mentorship initiatives to strengthen employee performance and customer engagement
Customer Service Representative & Financial Coordinator
Johnson Matthey
06.2010 - 01.2015
- Managed high-value customer accounts, overseeing platinum group metal transactions and financial reporting
- Led cross-functional collaboration with accounting and purchasing teams on pricing strategies and collections
- Conducted internal audits to ensure compliance with financial and operational standards
Education
Certificate in Project Management -
Cornell University
Ithaca, NY01-2023
Certificate in Human Resource Management -
Villanova University
Villanova, PA01-2012
Bachelor of Arts -
West Chester University of Pennsylvania
West Chester, PA01-2006
Skills
- Operations management
- Productivity improvement
- KPI reporting
- Strategic planning
- Operational excellence
- Forecasting
- Workforce planning
- Standard operating procedures
- Cross-functional coordination
- Capital project coordination
- Process improvements
- Hiring and onboarding
Timeline
Senior Operations Manager
Title Alliance, Ltd.
11.2022 - Current
General Manager
Title Alliance, Ltd.
01.2022 - 11.2022
Implementation Manager
Title Alliance, Ltd.
01.2021 - 01.2022
Market Center Administrator
Keller Williams
10.2016 - 12.2020
Data Support Analyst
Infor Global
01.2015 - 10.2016
Customer Service Representative & Financial Coordinator
Johnson Matthey
06.2010 - 01.2015
Certificate in Project Management -
Cornell University
Certificate in Human Resource Management -
Villanova University
Bachelor of Arts -
West Chester University of Pennsylvania
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