Michelle Ellis Estephan
Fort Lauderdale,FL
Summary
Experienced Fresh Manager with expertise in overseeing fresh departments, ensuring optimal inventory management and compliance with company standards. Demonstrated organizational skills and capacity to manage multiple tasks effectively while building strong relationships with staff and customers. Successfully implemented merchandising strategies that improved visual appeal and increased sales performance. Proven leadership in training employees and enforcing quality control protocols.
Overview
26
26
years of professional experience
Work History
Fresh Manager
BJ's Wholesale
Pembroke Pines, FL
02.2025 - Current
- Ensured compliance with health and safety regulations across store premises.
- Formulated and monitored departmental budgets to optimize resource allocation.
- Conducted cycle counts and monthly inventory audits for accuracy.
- Analyzed business performance data to forecast results for upper management.
- Evaluated individual and team performance, identifying improvement opportunities.
- Supervised staff adherence to company policies and procedures for consistency.
- Implemented quality control measures to maintain company standards.
- Resolved customer inquiries and complaints requiring management escalation.
- Performed regular stock checks to maintain accurate inventory records.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Assistant Manager
Aldi USA
Cooper City, FL
10.2021 - 02.2025
- Supported Store Manager in achieving payroll, inventory, and loss prevention targets.
- Ensured product quality and adherence to company policies.
- Executed daily operations including opening, closing, and shift changes.
- Mentored new employees on company programs to improve skill sets.
- Developed and managed budgets for travel, training, and team-building activities.
Assistant Manager
Aldi USA
Denton, TX
07.2017 - 10.2023
- Supervised daily operations by scheduling shifts and assigning tasks efficiently.
- Executed thorough opening, closing, and shift change procedures to uphold operational standards.
- Collaborated effectively within teams to enhance workplace productivity.
Manager
Caribbean Cinemas 8
Castries, Saint Lucia
09.2012 - 10.2014
- Led team of 55 employees, driving high productivity and superior customer service.
- Established efficient workflows across organization to enhance operational effectiveness.
- Ensured compliance with industry regulations and company policies consistently.
- Oversaw daily operations, maintaining quality standards and efficiency metrics.
- Negotiated contracts with vendors and suppliers to achieve cost reductions.
- Directed marketing initiatives that increased brand awareness and sales growth.
- Managed annual budgeting and forecasting to optimize resource allocation.
- Compiled monthly performance reports for senior management, summarizing key operational metrics.
Assistant Manager
Caribbean Cinemas 8
Castries, Saint Lucia
09.2010 - 09.2012
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
Customer Service Executive
American Eagle Airlines
Castries, Saint Lucia
09.2001 - 09.2012
- Delivered high-quality customer service at airport terminals, resolving traveler inquiries and issues.
- Managed safety protocols and collaborated with flight operations for accurate weight and balance calculations.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Accounts Intern
Sandals Resorts International
Castries , Saint Lucia
08.1999 - 08.2001
- Identified cost-saving opportunities within organizational operations to enhance efficiency.
- Maintained accurate records of all transactions related to accounts receivables and payables.
- Updated customer records in accounting system to reflect current information.
- Ensured compliance with company policies through meticulous financial record-keeping.
Education
Associate of Arts - Hospitality And Tourism Management
Sir Arthur Lewis Community College
Saint Lucia09-2001
Skills
- Budget management
- Inventory oversight
- Quality control
- Data analysis
- Regulatory adherence
- Performance assessment
Accomplishments
- Best In Class Fresh Manager
- Opportunity to attend Grand Openings to assist team
- Trained Club Managers ,Assistant Club Managers and Fresh Managers In Training
Timeline
Fresh Manager
BJ's Wholesale
02.2025 - Current
Assistant Manager
Aldi USA
10.2021 - 02.2025
Assistant Manager
Aldi USA
07.2017 - 10.2023
Manager
Caribbean Cinemas 8
09.2012 - 10.2014
Assistant Manager
Caribbean Cinemas 8
09.2010 - 09.2012
Customer Service Executive
American Eagle Airlines
09.2001 - 09.2012
Accounts Intern
Sandals Resorts International
08.1999 - 08.2001
Associate of Arts - Hospitality And Tourism Management
Sir Arthur Lewis Community College
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