Michelle Emerich
Somerset,New Jersey
Summary
Dynamic Administrative Office Manager with proven expertise at A&G Towing and Recovery LLC, excelling in office administration and relationship building. Successfully optimized workflow processes, enhancing efficiency and reducing costs through strategic vendor negotiations. Adept at training staff and managing payroll, fostering a collaborative and productive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
A&G Towing and Recovery LLC
01.2025 - Current
- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and logistics for towing services, ensuring timely response.
- Assisted in maintaining accurate records of vehicle inventories and transactions.
- Supported the implementation of office policies and procedures to improve organization.
- Responded promptly to client inquiries, fostering positive relationships and satisfaction.
- Conducted regular inventory audits to ensure resource availability and compliance.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Reduced costs by negotiating vendor contracts for office supplies and services.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
- Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Driver
A&G Towing and Recovery LLC
01.2025 - Current
- Operated towing and recovery vehicles to assist stranded motorists efficiently.
- Conducted vehicle inspections to ensure compliance with safety regulations.
- Navigated routes effectively using GPS technology for timely service delivery.
- Communicated with dispatchers to coordinate effective towing operations.
- Assisted in training new drivers on safety protocols and operational procedures.
- Responded promptly to emergency calls, demonstrating quick problem-solving skills.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Transportation Dispatcher
Superior Towing and Transport LLC
11.2020 - 01.2025
- Coordinated transportation schedules to optimize fleet efficiency and reduce response times.
- Managed communication between drivers, clients, and operations teams to ensure timely service delivery.
- Utilized dispatch software to track vehicle locations and monitor progress in real-time.
- Developed and maintained strong relationships with clients to enhance customer satisfaction and loyalty.
- Trained new dispatch staff on operational procedures and best practices for effective service management.
- Oversaw daily dispatch activities, ensuring compliance with safety regulations and company policies.
- Answered 9-1-1 calls from dispatch and coordinated drivers and trucks to emergency scenes.
Assistant Store Manager
Pilot Travel Centers
01.2017 - 11.2020
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and developed staff on customer service techniques and operational procedures.
- Implemented inventory management processes, optimizing stock levels and reducing waste.
- Analyzed sales trends to identify opportunities for revenue growth and improved profitability.
- Enhanced customer experience by resolving issues swiftly and efficiently.
- Led team meetings to communicate objectives, motivate staff, and drive performance improvements.
- Monitored financial reports, identifying discrepancies and recommending corrective actions for budget adherence.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Education
High School Diploma -
Voorhees High School
Glen Gardner, NJSkills
- Scheduling and calendar management
- Office administration
- Training and coaching
- Account reconciliation
- Contract negotiations
- Relationship building
- Budgeting and finance
- Scheduling management
- Database administration
- Payroll and budgeting
- Expense reporting
- Employee training
- Policy and procedure modification
- Payroll processing
- Organizational leadership
- Data retrieval systems
- Human resources management
- Office management
- Business recordkeeping
- Business operations management
- Records management
- Inventory control
- Deadline management
- Financial administration
- Expense tracking
- Administrative support
- Employee onboarding
- Operations management
- Staff training and development
- Team building
- Office inventory oversight
- Vendor engagement
- Microsoft office
- Time management
- Work Planning and Prioritization
- Attention to detail
- Data entry
- Scheduling
- Vendor relationships
- Bookkeeping
- Administrative management
- Sensitive document disposal
- Records and database management
- Electronic filing systems
- Critical thinking
- Goal setting
- Analytical thinking
- Flexible schedule
- Payroll oversight
- Staff management
- Training and orientation
- Hiring and terminations
Certification
- NJ DOT MEDICAL CARD expires June 2026
- TIMS Certified- Traffic Incident Managment
Timeline
Administrative Office Manager
A&G Towing and Recovery LLC
01.2025 - Current
Driver
A&G Towing and Recovery LLC
01.2025 - Current
Transportation Dispatcher
Superior Towing and Transport LLC
11.2020 - 01.2025
Assistant Store Manager
Pilot Travel Centers
01.2017 - 11.2020
High School Diploma -
Voorhees High School