Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Enfinger

Ozark,AL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

25
25
years of professional experience

Work History

Associate Broker

Alabama Real Estate Connection
Troy , Al
01.2017 - 07.2024
  • Responded promptly to inquiries from prospective buyers or sellers regarding availability of properties.
  • Managed listing agreements for rental properties, including tenant screening and lease negotiation.
  • Facilitated communication between buyers and sellers through phone calls, emails and text messages.
  • Maintained comprehensive records of all transactions involving real estate purchases or sales.
  • Coordinated closings with attorneys, lenders, title companies, surveyors, contractors and other parties involved in a transaction.
  • Prepared detailed reports on current market conditions and forecasts.
  • Participated in professional development activities to stay abreast of changes in the real estate industry.
  • Advised clients on purchasing decisions based on market analysis and research findings.
  • Executed buy and sell orders on behalf of clients, ensuring optimal timing and pricing to maximize returns.

Walts 24 Hour Fitness Center

Manager
Troy, AL
04.2007 - 07.2017
  • Ensured proper use of exercise equipment by providing instruction on how to use machines safely and properly.
  • Prepared weekly reports summarizing membership information and trends in usage patterns.
  • Created a welcoming environment by greeting new members upon arrival at the gym.
  • Organized monthly contests within the facility designed to encourage healthy lifestyles among members.
  • Promoted membership packages through various forms of social media platforms such as Twitter, Instagram and Facebook.
  • Assisted with the setup of equipment for classes and special events.
  • Monitored weight room activity, ensuring proper form was used while exercising.
  • Trained new employees on company policies and procedures related to customer service.
  • Conducted fitness assessments for new members, including body fat analysis and cardiovascular testing.
  • Reviewed and monitored daily fitness center activities to ensure safety of patrons.
  • Maintained cleanliness of all fitness areas, including locker rooms, restrooms, and workout spaces.
  • Provided guidance regarding nutrition plans for individuals seeking assistance with their diet goals.
  • Educated patrons about safe practices during workouts through one-on-one consultations or group presentations.
  • Assisted with recruitment efforts by interviewing potential employees for open positions at the Fitness Center.
  • Provided customer service support as needed in order to resolve any inquiries or complaints from members.
  • Performed regular maintenance on all fitness center equipment according to manufacturer's instructions.
  • Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
  • Advertised current promotions to increase enrollment using various social media platforms.
  • Used POS system to assist with new membership cards, change of address and billing questions.
  • Answered phones, issued equipment and completed guest check-in.
  • Discussed fitness classes with members to fit lifestyle goals, addressing physical limitations.
  • Returned equipment to proper locations and re-racked weights, equipment and accessories.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Manager

Super Ten Retail Store
Ozark , Al
01.2000 - 07.2007
  • Conducted performance reviews for team members.
  • Ensured compliance with regulatory requirements and industry standards.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Vance Senior High
Henderson,NC
05-1986

Skills

  • Business opportunities support
  • Analytics
  • Social Media Promotion
  • Conflict resolution abilities
  • Client rapport
  • Data Analysis
  • Sales strategy development
  • Client Service
  • Negotiation of terms
  • Customer Assistance
  • Drawer balancing
  • POS Systems
  • Returns processing
  • Product Recommendations
  • Cash Handling
  • Cash Register Operation
  • Payment Collection
  • Expense Tracking

Timeline

Associate Broker

Alabama Real Estate Connection
01.2017 - 07.2024

Walts 24 Hour Fitness Center

Manager
04.2007 - 07.2017

Manager

Super Ten Retail Store
01.2000 - 07.2007

High School Diploma -

Vance Senior High

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Michelle Enfinger