Michelle Enge
Mortgage Loan Closer
Tempe,AZ
Summary
At Bell Bank Mortgage, I leveraged my expertise in software and client engagement to enhance loan processing efficiency and customer satisfaction. By implementing innovative solutions and fostering effective collaborations, I significantly improved operational workflows and reduced document errors, demonstrating a keen ability to manage the entire loan lifecycle and deliver exceptional service.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Closer
Bell Bank Mortgage
09.2012 - 08.2024
- Prepared all paperwork for loan package and arranged final closing meeting.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Improved overall operational efficiency by implementing new software solutions for mortgage processing tasks.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Identified potential roadblocks during the pre-closing phase and resolved issues proactively to avoid delays.
- Expedited mortgage loan approval by effectively collaborating with underwriters and loan officers.
- Streamlined communication between all parties involved in the mortgage process to ensure timely closures.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Maintained detailed records of each closed loan for future reference and auditing purposes.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Provided highest level of service and support to customers, closing agents and realtors.
- Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
- Provided comprehensive training to junior staff members on loan closing procedures and best practices.
- Enhanced loan closing efficiency by streamlining the document preparation process.
- Safeguarded regulatory compliance by staying current on industry laws, policies, and guidelines.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Worked with underwriters to fix application problems and resolve issues.
- Checked loan documents for accuracy prior to closing.
- Reviewed loan files and updated to match current standards.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
Education
High School Diploma - Standard
West Albany High School
Albany, OR06.1983
Skills
Client engagement and assistance
Additional Information
Expert knowledge with Encompass. Multiple state closings. Experienced remote worker.
Timeline
Mortgage Loan Closer
Bell Bank Mortgage
09.2012 - 08.2024
High School Diploma - Standard
West Albany High School
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