Michelle Enge
Mortgage Loan Closer
Tempe,AZ
Summary
At Bell Bank Mortgage, I leveraged my expertise in software and client engagement to enhance loan processing efficiency and customer satisfaction. By implementing innovative solutions and fostering effective collaborations, I significantly improved operational workflows and reduced document errors, demonstrating a keen ability to manage the entire loan lifecycle and deliver exceptional service.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Closer
Bell Bank Mortgage
09.2012 - 08.2024
- Prepared all paperwork for loan package and arranged final closing meeting.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Improved overall operational efficiency by implementing new software solutions for mortgage processing tasks.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Identified potential roadblocks during the pre-closing phase and resolved issues proactively to avoid delays.
- Expedited mortgage loan approval by effectively collaborating with underwriters and loan officers.
- Streamlined communication between all parties involved in the mortgage process to ensure timely closures.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Maintained detailed records of each closed loan for future reference and auditing purposes.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Provided highest level of service and support to customers, closing agents and realtors.
- Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
- Provided comprehensive training to junior staff members on loan closing procedures and best practices.
- Enhanced loan closing efficiency by streamlining the document preparation process.
- Safeguarded regulatory compliance by staying current on industry laws, policies, and guidelines.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Worked with underwriters to fix application problems and resolve issues.
- Checked loan documents for accuracy prior to closing.
- Reviewed loan files and updated to match current standards.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
Education
High School Diploma - Standard
West Albany High School
Albany, OR06.1983
Skills
Client engagement and assistance
Skilled in Software
Loan lifecycle oversight
Closing meeting scheduling
Mortgage-related documents
Practiced at FHA loan process
Additional Information
Expert knowledge with Encompass. Multiple state closings. Experienced remote worker.
Timeline
Mortgage Loan Closer
Bell Bank Mortgage
09.2012 - 08.2024
High School Diploma - Standard
West Albany High School