Michelle England

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Collaborated with multidisciplinary teams for optimal phone associtates support, ensuring holistic growth and development.
• Applied training techniques to improve performance both in competitive play.
• Developed training programs, preparation protocols and special
• Assisted in developing organizational policies that emphasized ethical conduct within the call center
• Conducted consultations with phone representatives, gathered details and performed fitness assessments and baseline functional movement screenings.
• Implemented data-driven methodologies to track progress and adjust coaching approaches accordingly.
• Cultivated strong rapport with associates providing emotional support during challenging periods of training or competition.
• Developed personalized training plans for improved customer service skills and to upsale a customer results and overall performance.
• Delivered informative presentations in new hire training classes, sharing best practices in performance coaching within the industry.
• Enhanced represenatives performance by implementing tailored coaching techniques
• Designed mental skills training programs to enhance focus, resilience, and perseverance in high-pressure situations.
• Worked closely with phone representatives professionals to address any concerns
• Conducted comprehensive assessments to identify areas of improvement management for enhanced customer care performance
• Maximized workout efficiency, improved health and increased well-being.
• Managed athlete scheduling and logistics to optimize time management for peak performance
• Established a motivational environment, fostering dedication and commitment among phone representatives
• Provided constructive feedback, enabling representatives make informed decisions about their performance goals.
• Motivated phone representatives to build rapport with customer taken care of the reason the customer called and then try to upsell the customer
• Trained and mentored Number new personnel hired to fulfill various roles.
• Provided coaching and mentoring to employees.
• Established and maintained quality control standards.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Analyzed and evaluated training effectiveness and program outcomes.
• Facilitated virtual, in-person and blended learning sessions.
• Developed job-specific competencies and performance standards.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Developed and implemented successful onboarding program.
• Built and maintained professional relationships with vendors and suppliers.
• Developed and executed performance management programs to increase employee engagement and productivity.
• Created and oversaw Type training programs for operations.
• Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
• Designed and delivered web-based, self-directed learning materials.
• Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
• Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear goals.
• I would rather work one-on-one with the customer care phone representatives and help them build their customer service skills and upsells than write them up; that is why I decided to be a Project Performance Coach. I did not believe a person with excellent customer service communication with customers should be written up because a customer was not interested in purchasing another service.
• expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious
• working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
• Increased customer retention rates by implementing customer feedback into actionable improvements.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
• Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
• Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Collected, arranged, and input information into database system.
• Educated staff on organizational mission and goals to help employees achieve success.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.
• Generated reports detailing findings and recommendations.
• Evaluated customer needs and feedback to drive product and service improvements.
• Gathered, organized and input information into digital database.
• Frequently inspected production area to verify proper equipment operation.
• Developed effective improvement plans in alignment with goals and specifications.
• Maintained database systems to track and analyze operational data.
• Created and managed project plans, timelines and budgets.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
• Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
• Optimized checkout process to reduce wait times, improving customer satisfaction scores.
• Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
• Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
• Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Improved efficiency and accuracy of inventory management by implementing new stock control system.
• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
• Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
• Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced operational risks while organizing data to forecast performance trends.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Pulling bundles of labels, 1000 in a bundle (Campbell's Soup Thousand island Dressing Ranch Dressing) off a moving conveyor belt to inspect for defects

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Developed rapport and fostered brand loyalty by offering personalized service.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Enhanced customer service experience by efficiently processing purchases and returns.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Reduced processing errors by meticulously following transaction procedures.
• Improved efficiency, organized checkout area for optimal workflow.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Facilitated smoother checkout process, trained new employees on POS systems.
• Increased sales of promotional items by informing customers about current offers.
• Fostered positive customer relations by resolving complaints and inquiries promptly.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Contributed to significant decrease in queue times by streamlining checkout process.
• Enhanced shopping experience, provided product information and location assistance.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Reduced food waste significantly by implementing proper portion control and storage techniques.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
• Communicated closely with servers to fully understand special orders for customers.
• Streamlined kitchen operations with effective communication and collaboration among team members.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
• Contributed to positive guest experiences by accommodating special dietary needs and requests.
• Enhanced kitchen efficiency by streamlining prep work processes.
• Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
• Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
• Streamlined food preparation process, increasing kitchen productivity.
• Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
• Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
• Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
• Managed time effectively to ensure timely meal preparation, even during peak hours.
• Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
• Developed and maintained clean and organized kitchen workspace, setting standard for team.
• Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
• Maintained food safety and sanitation standards.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Followed strict standards for food handling and safety, minimizing risks to customers.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Managed opening and closing shift kitchen tasks.
• Prepared and served various food items in fast-paced Type environment.
• Monitored food quality and presentation to maintain high standards.
• Measured, weighed, and mixed appropriate ingredients according to recipe directions.
• Coordinated checklists to keep kitchen clean, stocked and sanitary.
• Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
• Measured and mixed ingredients according to precise recipes for best results.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Adjusted recipes based on ingredient availability or customer request.
• Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
• Suggested actionable improvements to streamline training procedures.