Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Affiliations
References
Timeline
Generic

Michelle Erwin

Colorado Springs,CO

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings as well as fast paced operation room; handling patient needs while maintaining client/provider/staff relations with a positive professional attitude. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills working effectively unsupervised and quickly mastering new skills while ensuring patient confidentiality and abiding HIPAA.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Remote Social Media Private Investigator

ISG Value
07.2023 - Current
  • Proficient Microsoft Office 360 to include: Word, Excel and Outlook
  • Used Teams for communication and file sharing
  • Researched computer databases, public records and legal filings to compile accurate information for investigations.
  • Produced timely and accurate reports about findings.
  • Utilized multiple social media platforms to confirm identity in support of research efforts
  • Maintained professional integrity and credibility, adhering to applicable laws and regulations.
  • Conducted research for insurance claims to expose stolen funds and fraudulent claims
  • Surveilled suspects to obtain video or photographic evidence through multiple social media platforms.
  • Developed investigative strategies based on case information.
  • Collected intelligence from public records and sources in the field.
  • Compiled detailed written reports of investigation findings for clients.

Certified Surgical Technician CST

The Center For Special Surgery;TCA San Antonio
San Antonio, TX
10.2015 - 09.2018
  • Organized and arranged patient rooms according to surgeon’s preference to ensure seamless procedure outcome; prepared surgical implants, special equipment, and machinery as needed.
  • Developed and maintained positive patient relations; coordinated with various departments to ensure patient needs were met.
  • Performed counts of sponges, needles and instruments according to established protocols.
  • Followed all HIPPA regulations and guidelines to ensure patient privacy while upholding the highest level of confidentiality and standards of facility.
  • Provided assistance to physicians with surgical procedures.
  • Responded quickly to any changes in patient's condition or needs during surgery.
  • Maintained proper sterile field during surgical procedures.
  • Participated in the maintenance and cleaning of all surgical instruments and equipment.
  • Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
  • Trained 15+ Navy Students on operating room procedures, infection control and safety and Functionality procedures.

Administrative Assistant/Bookkeeper

RE/MAXX Preferred Pinnacle Group
San Antonio, TX
01.2014 - 01.2016
  • Efficiently managed bookkeeping and organizing Profits and Losses for multiple agents within the Pinnacle Group RE/MAXX Preferred.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Administrative Assistant

RE/MAXX Preferred Realtors- San Antonio
San Angelo, TX
01.2014 - 03.2015
  • Effectively managed client relationships with 64 Realtors by communicating in a timely manner while providing excellent customer service.
  • Assisted with general office management and administrative duties.
  • Performed Receptionist duties such as handling Rent Checks and Applications from clients.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Provided secretarial and office management support while building cooperative working relationships.

Admin.

Stone Oak Family Practice
San Antonio, TX
09.2008 - 06.2009
  • Protected patients by observing strict HIPAA guidelines.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate files.
  • Verifying Insurance coverage per patient/visits.

Education

AAS- Associates of Applied Science in Surgical Technology -

Baptist School of Health Professions
09.2015

Associates of Applied Science -

San Antonio Community College-NorthEast Lakeview
08.2013

Associates of Applied Science -

Front Range Community College
08.2010

High School Diploma -

Claudia Taylor Johnson High School
05.2009

Skills

  • Patient/Client Relations/Office Management
  • Utilize strong analytical and critical thinking skills to solve problems and to provide proactive solutions using independent judgment
  • Surveillance and Evidence collection and report development in order to confirm identity
  • Multitasking
  • Team building
  • Record-keeping
  • Calendar,Scheduling and appointment management
  • Patient callbacks
  • Microsoft Office 365
  • Office Administration
  • Training and coaching
  • Referral and Insurance Verification
  • HIPAA Compliance
  • Data Entry, finance record keeping

Affiliations

National Board Of Surgical Technology and Surgical Assisting

Certification

  • Certified Surgical Technologist CST

Affiliations

National Board Of Surgical Technology and Surgical Assisting

References

References available upon request.

Timeline

Remote Social Media Private Investigator

ISG Value
07.2023 - Current

Certified Surgical Technician CST

The Center For Special Surgery;TCA San Antonio
10.2015 - 09.2018

Administrative Assistant/Bookkeeper

RE/MAXX Preferred Pinnacle Group
01.2014 - 01.2016

Administrative Assistant

RE/MAXX Preferred Realtors- San Antonio
01.2014 - 03.2015

Admin.

Stone Oak Family Practice
09.2008 - 06.2009

AAS- Associates of Applied Science in Surgical Technology -

Baptist School of Health Professions

Associates of Applied Science -

San Antonio Community College-NorthEast Lakeview

Associates of Applied Science -

Front Range Community College

High School Diploma -

Claudia Taylor Johnson High School

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Michelle Erwin