MICHELLE ESCANDELL
Cutler Bay,FL
Summary
Dynamic professional with a proven track record of delivering high-quality support and maintaining over 95% CSAT at modmed. Expert in Google Workspace and adept at fostering strong partnerships. Excelled in client retention and policy renewals, demonstrating exceptional communication and analytical skills.
Overview
15
15
years of professional experience
Work History
PM Support Specialist III
modmed
01.2019 - Current
- Delivering high-quality support for gPM/gReminder+/mmPay products
- Assisting Development in identifying bugs for JIRA creation
- Handling gPM ticket escalations
- Training and shadowing new hires
- Leading HandOff calls for new clients
- Maintaining a yearly CSAT score of over 95%
Account Manager
South Florida Group Benefits
01.2016 - 01.2019
- Creates renewal presentations for upcoming medical and ancillary options
- Collaborates and maintains partnerships with brokers and account holders/representatives
- Schedules and hosts weekly check-in calls with broker and account holder
- Develops detailed summaries, schedules, and timelines
- Reconciliates large group accounts
- Generates group payroll reports
- Serviced large group needs
- Serviced small group needs
- Reviewed claim submissions and approvals
Account Manager
Mendez M Insurance
01.2014 - 01.2016
- Retained clients-scored over 95% in monthly retention
- Created renewal presentations for current clients and presentations with insurance options for new clients
- Renewed expiring policies
- Serviced auto policies - changing coverage, vehicles, drivers etc
- Provided quotes and obtained new clients - generated over $100,000 in new policies for Auto
Executive Assistant - South Miami Hospital
Baptist Health South Florida South Florida
Miami, FL
04.2012 - 10.2014
- Responsible for all general office duties
- Assisted Security Management team
- Lead staff meetings and documented meeting minutes
- Created meeting agendas and developed security presentations
- Granted entity card swipe access - Issued new and duplicate badges to employees, students, contractors, and vendors
- Controlled department budget and expenses
- Revised standing policies pertaining to Security Codes
- Acted as the liaison between Staff, Management and entity departments
- Logged video footage for investigations and presented findings to Risk Management and South Miami PD
- Hosted Security's table for Safety events and fairs
Administrative Assistant - South Miami Hospital
Baptist Health South Florida South Florida
South Miami, FL
01.2010 - 04.2012
- Responsible for all general office duties
- Assisted the AVP of Finance
- Acted as the liaison to entity departments
- Created Board Presentations
- Maintained and analyzed budget reports
- Documented and reported budget trends
- Determined LEM bonuses
- Assisted with budget questions for all hospital department
Education
BA - Health Administration
University of Phoenix
01.2013
AA - Business Administration
Miami Dade Community College
01.2005
Skills
- Practice Insights
- Relatient
- Google Workspace
- Advanced Microsoft Word
- Advanced Excel
- Advanced Outlook
- Advanced PowerPoint
- QuickBooks
- Net Access
- Chart Links
- T System
- All Scripts
- Lawson
- ImageNow
Timeline
PM Support Specialist III
modmed
01.2019 - Current
Account Manager
South Florida Group Benefits
01.2016 - 01.2019
Account Manager
Mendez M Insurance
01.2014 - 01.2016
Executive Assistant - South Miami Hospital
Baptist Health South Florida South Florida
04.2012 - 10.2014
Administrative Assistant - South Miami Hospital
Baptist Health South Florida South Florida
01.2010 - 04.2012
BA - Health Administration
University of Phoenix
AA - Business Administration
Miami Dade Community College
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